Selim Mohamed

Experienced Hotel General Manager with over 20 years in the hospitality industry across Egypt, UAE, and Saudi Arabia. Skilled in hotel pre-openings, operations, guest satisfaction, staff development, and revenue optimization. Specialized in boutique hotels and suites management. Holds a Bachelor's Degree in Hotel Management – 2004.

Hotel General Manager - South Hotel Suites - Khamis Mushait, Saudi Arabia

(2019-04)

50 Rooms

• Supervised all departmental operations to ensure high standards of guest service and achievement of business objectives.
• Implemented effective cost controls across all departments.
• Maintained high standards of quality, cleanliness, and guest satisfaction.
• Promoted a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Worked alongside all Heads of Departments (HODs) to ensure smooth day-to-day operations.
• Conducted regular meetings with HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
• Ensured consistent implementation and review of Standard Operating Procedures (SOPs) across all departments.
• Managed day-to-day queries, complaints, or problems that arise in the hotel.
• Maximized financial opportunities and promoted a proactive up-selling environment throughout the hotel.
• Promoted a positive employee relations culture through effective communication and regular team meetings.
• Conducted regular inspections of all departments in guest service delivery, cleanliness, presentation, service delivery, and employee grooming.
• Ensured reasonable care for the health and safety of self, other employees, guests, and any other persons on the hotel premises.

Hotel Manager - Aswar Hotel Suites - Riyadh, Saudi Arabia

(2015-01 - 2019-02)

75 Rooms

• Managed hotel pre-opening preparations and operational launch.
• Oversaw front office, housekeeping, and reservation functions.
• Developed pricing strategy and negotiated contracts with vendors.
• Implemented training programs and performance assessments.
• Directed financial forecasting and monthly P&L analysis.
• Collaborated with marketing to increase occupancy.
• Managed client relations and ensured guest satisfaction.

Room Division Manager - Gloria Hotel - Dubai, UAE

(2012-11 - 2014-12)

1000 Rooms

• Supervised check-in/check-out operations and mentored new employees.
• Produced daily business reports and ensured smooth handover between shifts.
• Maintained consistent communication with other departments.
• Handled escalated guest concerns and complaints with diplomacy.
• Tracked VIP arrivals and organized welcome amenities and room allocation.

Front Office Manager - Millennium Hotel - Sharjah, UAE

(2008-07 - 2012-10)

288 Rooms. Held multiple positions: Front Office Manager (July 2011 – October 2012), Assistant Front Office Manager (January 2010 – June 2011), Front Office Night Manager (July 2008 – December 2009)

• Managed both Front Office and Housekeeping departments, ensuring optimal room readiness and guest satisfaction.
• Contributed to revenue improvement through occupancy management and service enhancement initiatives.
• Directed daily front office operations including reception, reservations, and guest relations.
• Led the team to improve service quality, occupancy, and guest satisfaction.
• Coordinated with housekeeping and F&B for seamless guest experiences.
• Supervised all night operations across hotel departments ensuring smooth service, guest comfort, and accurate night audits.

Front Office Supervisor & Desk Manager - Caribbean World Resort - Egypt

(2007-06 - 2008-06)

550 Rooms

• Oversaw day and evening shifts ensuring quality service delivery.
• Managed daily inventory and front desk scheduling.
• Assisted in training new hires on check-in systems and procedures.

Receptionist & Shift Leader - Jasmine Village - Egypt

(2004-07 - 2007-05)

450 Rooms

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Provided services efficiently and with a high level of accuracy.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.

Bachelor's Degree - Hotel Management (2004)