Ahmed abdirashid Adan

Customer-focused and reliable professional based in Helsinki, Finland, with experience working directly with people in childcare, transport and delivery services. Strong communication skills in English and Swedish, with Somali as an additional language. Experienced in handling customer interactions, solving practical problems, working independently and managing responsibilities in fast-paced environments.

Seeking a fully remote role in customer support, email/chat support, bookings, reservations or virtual assistance. Fast learner who is comfortable learning new digital systems and support platforms.

Childcare Specialist / Teacher at Pilten Daycare (2024-08 – Present)

• Communicate professionally with parents, colleagues and children on a daily basis.
• Handle questions, requests and changing situations calmly and responsibly.
• Plan and organise daily activities while managing several responsibilities at the same time.
• Work independently while following workplace procedures and schedules.

Childcare Specialist / Teacher at Timotej Daycare (2021 – 2024)

• Built positive relationships with families and colleagues through clear communication.
• Handled daily responsibilities in a busy environment requiring patience, organisation and reliability.
• Responded to individual needs and solved day-to-day issues professionally.

Taxi Driver / Delivery Driver at Uber, Bolt & Delivery Services

• Provided direct customer service and professional communication with passengers and customers.
• Managed bookings, pick-ups, drop-offs, routes and time-sensitive requests.
• Handled unexpected changes and customer concerns while maintaining a professional attitude.
• Worked independently and managed schedules efficiently.

Building / Construction Programme – Kumla Skola

Basic School Education