IT Specialist - Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
(2022-11 - 2026-08)
Provided end-user support and administered workplace, network and security infrastructure.
- Provided day-to-day end-user support for Microsoft 365, Windows 11, workstations, printers, monitors, docking stations and other peripheral equipment.
- Administered and maintained UniFi-based network infrastructure across 19 offices, including switches, access points, wireless networks and connectivity troubleshooting.
- Administered video surveillance systems and supported other office IT and workplace technologies.
- Managed procurement, deployment and lifecycle replacement of IT equipment, ensuring timely refresh of laptops, peripherals and network hardware.
- Implemented wireless Internet access with seamless roaming for a business-center shelter in Kyiv, Ukraine; set up a UniFi network for a new office in Western Ukraine and upgraded Kyiv office switches with cloud-managed UniFi equipment.
- Developed a “Monitoring Dashboard” application for an online map and operational-status view of offices and IT infrastructure elements, plus a “Security Query” Telegram bot to check colleagues’ status after air strikes.
- Created IT-related visual content; promoted use of wrist-worn access cards; migrated computers from standard Windows 11 Professional to the standardized “One Client” image based on Windows 11 Enterprise.
Senior ICT Assistant - Organization for Security and Co-operation in Europe (OSCE)
(2020-06 - 2022-11)
Administered IT infrastructure, supported end users and online events, and modernized IT infrastructure.
- Developed and implemented a remote-working strategy for 110 users during the COVID-19 pandemic, including laptops and other tools for distance work; implemented Zoom-based online meetings.
- Upgraded meeting-room equipment for group online meetings, developed and delivered an ICT induction program for newcomers, and upgraded server and network-core equipment.
IT Professional - Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
(2018-09 - 2020-06)
Administered IT infrastructure and supported end users.
- Improved IT support processes and infrastructure, increased the number of office printing devices, and migrated from on-site infrastructure to Microsoft 365 cloud.
Chief Specialist — IT Processes & Technologies Development - JSC SBERBANK
(2017-09 - 2018-08)
- Implemented HPE Service Manager 9.52 as technical specialist; integrated it with HPE UCMDB, HPE CIT, MS ADDS and MS SCCM. Project completed successfully; gained basic Linux administration skills.
Chief Specialist — Common IT Enterprise Systems Support - PJSC SBERBANK
(2012-06 - 2017-09)
- Administered Microsoft and Citrix solutions: Active Directory, SCCM, Group Policy Objects, WSUS, Windows Server 2008 R2–2016, Windows 7–10, Citrix XenApp and NetScaler; managed automatic updates and OS/software deployment.
- Implemented SCCM 2012 R2 + Intel AMT vPro; upgraded SCCM 2007 to 2012 R2 in a second network segment as part of a project team; implemented automated workstation power-management and control policies.
- Professional of the Year (2013); Certificate of Appreciation for implementing workstation power-saving policy; successfully passed 3 Microsoft and 5 Citrix exams.
Chief Specialist — User Support Unit (1st Line Helpdesk) - PJSC SBERBANK
(2011-04 - 2012-06)
- Supported end users; diagnosed workstation/peripheral issues; administered user and workstation accounts in Active Directory, partial GPOs, DHCP and HP OV Service Desk 4.5; automated OS deployment with SCCM; supported VIP users and video conferences.
- Worked in the project team implementing and executing the Windows XP to Windows 7 migration.
Administrator — Technical Support Unit - PJSC VTB Bank
(2008-08 - 2011-04)
- Supported end users; troubleshot workstations and peripherals; prepared workplaces for new users; installed, configured and troubleshot standard and specialized software; replaced consumables; supported VIP users and video conferences; provided high-level end-user support.
Junior Engineer - BMS
(2007-09 - 2008-07)
- Provided warranty and post-warranty servicing of PCs and laptops; developed skills in PC/laptop hardware diagnosis and repair.
