Andrea Sagad

I am a highly driven and adaptive individual with a strong work ethic and a drive to succeed. I am well-equipped to face a wide range of issues and contribute to your team's success since I have a diverse skill set. I am a quick learner who thrives in fast-paced workplaces and welcomes new opportunities for advancement. My exceptional problem-solving abilities, together with my strong communication skills, enable me to collaborate with others and create outstanding results.

Retail Associate at Little Farms Singapore (2023-10 – 2026-03)

Front-line retail associate at Little Farms, delivering exceptional customer service while managing merchandising, cashiering, produce quality, and store operations in a premium grocery environment. Contributed to sales growth through product recommendations and upselling. Helped reduce produce shrinkage through effective stock rotation and quality control.

Built strong rapport with regular customers, enhancing loyalty and repeat business. Supported smooth daily operations to help the team consistently meet store targets.

• Supervised a team of staff members
• Managed opening and closing procedures, including cash reconciliation
• Coordinated staff schedules and task delegation to ensure operational efficiency
• Handled customer escalations and resolved complex issues
• Ordering of stocks, receiving and inventory
• Deliver personalized service, assist customers with product selection and recommendations, handle inquiries and feedback to ensure an exceptional shopping experience
• Helped the team hit sales targets by upselling and directly liaising to the customers
• Led the sales team to consistently exceed monthly targets by 15% through active coaching
• Strengthened customer loyalty and repeat sales

Admin Assistant cum Graphic Designer at Melati Drinks (2023-01 – 2023-06)

One of my core duties as an Admin Assistant and Graphic Designer is to manage the design and upkeep of various marketing assets. This includes creating visually appealing products such as brochures, pamphlets, digital banners, and social media graphics while adhering strictly to our set branding rules. I also make certain that these marketing assets are well-organized and easily accessible.

As part of my administrative responsibilities, I ensure that they are distributed to the proper teams or channels. Because of my versatile work, I can contribute to both the creative and operational sides of our marketing activities.

• Manage the design and upkeep of various marketing assets
• Create visually appealing products such as brochures, pamphlets, digital banners, and social media graphics
• Adhere strictly to branding rules
• Ensure marketing assets are well-organized and easily accessible
• Distribute marketing assets to the proper teams or channels
• Contribute to both the creative and operational sides of marketing activities

Production Crew at Golden Ben Printer Pte Ltd (2022-10 – 2022-12)

As a member of the Packaging Production Crew, I am responsible for providing critical support to all departments inside our plant. I contribute to the smooth operation of our plant by assuring quality control and on-time order fulfillment across the enterprise.

• Inspections and testing are carried out in close collaboration with the quality control staff
• Keeping track of inventory levels and ensuring timely replenishment
• Operating machinery and reporting maintenance issues on time
• Providing assistance to production teams during peak moments
• Orders are expertly prepared for dispatch
• Maintaining a clean and sanitary production environment

Waitress at Cafe B (2016-10 – 2017-03)

My role as a waitress in fine dining goes beyond taking orders and serving food. It's about curating an atmosphere of elegance and providing exceptional service that leaves our guests with a lasting impression of our establishment. I'm committed to upholding these responsibilities to the highest standard to ensure the success of our fine dining experience.

• Guest Service Excellence
• Menu Knowledge
• Order Accuracy
• Table Setting and Presentation
• Wine and Beverage Service
• Timing and Pacing
• Cleanliness and Sanitation
• Teamwork
• Continual Improvement

Housekeeping at Backpackers-Inn (2016-05 – 2016-06)

Our housekeeping team is committed to making the backpackers' inn a welcome, clean, and safe environment for our visitors. We recognize that cleanliness and comfort are major considerations for our guests, and we take our obligations to assure their satisfaction and loyalty seriously.

• Cleaning and Sanitizing
• Room Preparation
• Maintenance Reporting
• Guest Requests
• Lost and Found
• Laundry Management
• Safety and Security
• Training and Compliance
• Guest Feedback

Post Graduate in BS HRM – Our Lady of Fatima University (2011-01 – 2012-12)

NCII in Housekeeping – NCII TESDA (2017-01 – 2017-12)