Hidayah Rosman

Operations and customer service professional with hands-on experience in event support, retail operations, customer engagement, inventory handling, administrative coordination, and fast-paced service environments. Experienced in supporting day-to-day operations, coordinating logistics, handling customer enquiries, setting up event or programme spaces, and ensuring smooth service delivery. Adaptable, dependable, and able to work effectively across on-ground operations, fulfilment support, and customer-facing roles.

Youth Space Operations Coordinator - TOUCH COMMUNITY SERVICE – TOUCH YOUTH ENABLEMENT - Singapore

(2026-01)

• Supported daily operations of the centre, including opening and closing procedures in accordance with operational guidelines.
• Coordinated facility bookings and scheduling arrangements to support smooth programme and space usage.
• Prepared event and activity spaces by setting up tables, chairs, and required materials based on programme needs.
• Hosted guests, supported walk-ins, and maintained a welcoming and organised environment for visitors and participants.
• Engaged with youths during programmes and activities, providing on-ground operational support.
• Provided event photography support, capturing key moments during programmes and events.

Telemarketer - HEALTHY HOMES MARKETING PTE LTD - Singapore

(2025-06 - 2025-06)

• Conducted high-volume outbound calls to prospective customers to promote product demonstrations and secure appointments.
• Explained promotions and service offerings clearly to support customer interest and conversion.
• Managed follow-ups professionally and maintained accurate records of outreach and appointment outcomes.
• Demonstrated resilience, communication skills, and time management in a fast-paced environment.

Administrative and Finance Assistant (Temporary Cover) - ACHIEVERS RESOURCE CONSULTANCY PTE LTD - Singapore

(2025-01 - 2025-01)

• Handled administrative coordination and supported smooth office operations.
• Organised and maintained invoice filing systems for easy retrieval and tracking.
• Performed Excel data entry, verified totals, and supported reconciliation of financial records.
• Investigated discrepancies to ensure data accuracy and proper record management.

Service Crew and Boba Master (Part-time) - PLAYMADE - Singapore

(2024-06)

• Supported front- and back-of-house operations, including cashiering, food and beverage preparation, and customer service.
• Prepared ingredients and ensured operational readiness of supplies during peak-hour operations.
• Worked according to SOPs to maintain consistency, hygiene, and operational efficiency.
• Supported smooth service flow through teamwork, cleanliness, and preparation of workstations.

Student Care Teacher (3-Month Contract) - COMMIT LEARNING SCHOOLHOUSE PRIVATE LIMITED - Singapore

(2024-01 - 2024-03)

• Supported daily classroom operations and maintained an organised and structured environment for children.
• Guided children through routines and activities while ensuring their safety and wellbeing.
• Facilitated daily activities and maintained readiness of classroom materials and spaces.

Retail Assistant - SKECHERS - Singapore

(2023-09 - 2023-11)

• Assisted walk-in customers with product selection, fitting, and product-related enquiries.
• Maintained merchandise displays to ensure an attractive and organised retail environment.
• Supported customer service and day-to-day store operations.

Delivery Rider - GRABFOOD - Singapore

(2021-05 - 2023-05)

• Managed timely collection and delivery of multiple customer orders while maintaining service quality.
• Verified order accuracy before delivery to ensure customer satisfaction.
• Planned efficient delivery routes and handled products carefully to maintain quality during fulfilment.

Cleaner - CLEANHUB SOLUTIONS - Singapore

(2021-03 - 2021-05)

• Maintained cleanliness and operational readiness of public spaces, including mall and carpark areas.
• Demonstrated reliability, attention to detail, and consistency in completing daily operational duties.

Games Attendant - PRUDENTIAL - Singapore

(2017-12 - 2018-03)

• Supported carnival booth operations and ensured the booth was ready before daily opening.
• Handled stock-taking before and after operations to ensure physical stock matched recorded inventory.
• Maintained organisation and readiness of booth materials throughout the event period.

GCE 'N' Level (2013 - 2016)