Customer Experience
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Detail-oriented professional in Singapore with 3 years of experience in aviation and maritime industry. With a strong background in customer service and a passion for enhancing client experiences, I am excited about the opportunity to join your team. I am committed to delivering exceptional service and fostering positive relationships, ensuring that every customer feels valued and satisfied.
Creating notifications for RFQs in Salesforce
Sept 2023 Dec 2025
Processing internal orders in SAP
Uploading of invoices in customerʼs e-portal
Checking for vessel stamps in e-portal for proof of delivery
Senior Customer Service Associate Feb 2022 Jul 2023
Check in and boarding gate duties
Liaising with different departments in the airport
2022
Managing the companyʼs Scan Market
Following up with suppliers and vendors handling adhoc filing
SIMRMIT Bachelor of Applied Science Aviation)
Republic Polytechnic Diploma in Aviation Management
Zhenghua Secondary School GCE ‘Oʼ Levels
Greenridge Primary School Primary School Leaving Examination
