Customer Experience
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I am a passionate individual with over 20 years in Customer Service and Experience.
I pride myself on being a strong customer experience enthusiast and I enjoy formulating strategic framework and leading meaningful initiatives to drive organizational transformation. I come equipped with a wide array of business acumen to manage performance metrics as well as that of the digital sphere with Chatbot, Live Chat to transit into the Omnichannel world of today. And I have the drive and ability for nationwide implementations.
With over 20 years of experience in Customer Service and Experience, I have developed a comprehensive understanding of the skills and expertise required to excel in any customer service and experience role. My experience in managing Contact Centre, Service Centre across all touchpoints as well as leading the Service Quality team has prepared me to be a valuable addition to your team. Additionally, my ability to drive digital transformation projects further highlights my potential for success in your company.
Bachelor of information Technology Queensland university of Technology, Australia, Brisbane
(Jan 94 – Jan 95)
Higher National Diploma in Computer Science, Ngee Ang Polytechnic, SG (Jul 89 – Jul 91)
GCE A Levels, Catholic Junior College, SG (Mar 86 – Mar 88)
