Ashok

Dedicated and results-driven IT Support Engineer with over 13 years of hands-on experience in providing technical support, system administration, and network management within industrial and corporate environments. Skilled in hardware/software installation, troubleshooting, Office 365 administration, Windows Server management, network configuration, and endpoint security. Experienced in managing CCTV systems, NAS storage, Wi-Fi access points, and printer/network infrastructure.

Adept at coordinating with vendors, resolving end-user issues efficiently, and ensuring IT systems operate with maximum uptime and security compliance. Proven ability to handle L1 and L2 technical issues, implement IT policies, and support production systems in critical environments. Looking to contribute technical expertise and problem-solving skills to a progressive organization in the Gulf region.

IT Engineer at Bluzen (2018-09 – 2025-02)

• Provided L1 and L2 IT support for plant and office users, ensuring smooth daily operations across hardware, software, and network systems.
• Installed, configured, and maintained Windows PCs, laptops, printers, scanners, and projectors.
• Managed Office 365 user accounts, including email creation, license assignment, password reset, and user offboarding.
• Performed network troubleshooting, VLAN configuration, and switch / WiFi access point setup with POE switches.
• Installed and monitored NAS storage, performed data backup and recovery verification, and managed shared drives.
• Handled CCTV monitoring and NVR configuration for security and compliance purposes.
• Supported AutoCAD users, managed software licenses, and coordinated with vendors for renewals and support.
• Conducted system patching, antivirus installation, and endpoint protection to maintain IT security standards.
• Supported meeting room IT systems – including projector, audio, and mic setup – ensuring seamless communication during presentations.

IT Supervisor at EWLiner Pte Ltd (2011-02 – 2017-02)

• Supervise daily IT operations, including user support, network management, and system maintenance.
• Manage and monitor servers, storage systems, backup solutions, and IT assets.
• Oversee installation, configuration, and troubleshooting of hardware, software, and network equipment.
• Ensure system security through antivirus management, firewall configuration, and regular patch updates.
• Administer Microsoft 365, Active Directory, and email systems.
• Plan and execute IT infrastructure upgrades and preventive maintenance schedules.
• Manage CCTV, access control, printers, and meeting room audiovisual systems.
• Coordinate with vendors for IT purchases, AMC support, and service level compliance.
• Prepare IT reports, documentation, and ensure adherence to company IT policies.
• Provide training and technical guidance to IT support staff.

Masters in Computer Application - Computers – Bharathidasan University, India (2007)

Diploma in Computers – Bharathidasan University, India (2005)