Brelaine Romantico

Results-driven Virtual Assistant, Property Manager, and Lead Generation Specialist with experience in client support, administrative operations, and tenant/guest communication. Skilled in handling inquiries, coordinating maintenance or service requests, and managing follow-ups to ensure smooth operations. Experienced in lead generation, CRM management, and customer engagement to help businesses achieve their targets. Reliable, detail-oriented, and adaptable to EST working hours.

Pre-Sales & Customer Support Specialist - HiDROPSHIP

(2025-11 - 2026-03)

Responded promptly to incoming WhatsApp Facebook TikTok Instagram inquiries

• Screened and verified incoming leads from US, EU, and UK markets, using tools like SimilarWeb and Koala Inspector, identifying high-potential leads for follow-up.
• Guided new clients through ERP system onboarding, resolving registration issues and assisting them in submitting their first sourcing requests.
• Created VIP WhatsApp groups for qualified leads and coordinated handoffs to Account Managers, ensuring smooth cross-shift collaboration during peak traffic hours.
• Reactivated inactive leads via WhatsApp and email, successfully re-engaging potential clients for further business opportunities.

Property Manager Assistant - 360 Resources

(2024-12 - 2026-03)

• Client Communication: Serve as the primary point of contact for clients and tenants, responding to inquiries via phone, email, and online platforms while maintaining professional communication.
• Maintenance Coordination: Work closely with maintenance teams to schedule, track, and coordinate repair and maintenance services, ensuring timely completion of tasks.
• Issue Resolution: Address and resolve tenant or client concerns related to maintenance services in a timely and empathetic manner.
• Client Scheduling & Follow-Up: Schedule maintenance appointments and follow up with clients after service to ensure satisfaction and gather feedback.
• Leasing & Tenant Onboarding: Assist with leasing processes, lease renewals, and onboarding new tenants while ensuring documentation is complete.
• Rent & Financial Monitoring: Track rent collection, monitor delinquencies, and support reporting on the financial performance of managed properties.
• Database & Record Management: Maintain accurate records of tenant interactions, maintenance schedules, and work orders within the company CRM system.
• Administrative Support: Manage email inboxes, maintain organized documentation, and prepare reports for property owners or management.
• Marketing Vacant Units: Edit photos and videos of vacant units and post property listings on social media platforms to attract potential tenants.

Customer Support Advocate / Live Chat Technical Support - Datamatics

(2024-01 - 2024-12)

• Provide live chat and email support to candidates.
• Assist users with online exams and platform navigation.
• Troubleshoot technical issues (login, connectivity, system errors).
• Monitor live sessions and escalate complex issues as needed.
• Log incidents, maintain documentation, and ensure exam compliance.
• Maintain professionalism under high-pressure situations.

Lead Generation Specialist - Datamatics

(2023-05 - 2023-12)

• Researched and identified potential clients through online platforms and databases.
• Collected and organized contact information such as emails, phone numbers, and company details.
• Reached out to prospects through email, social media, and other outreach methods.
• Qualified leads based on client requirements and business needs.
• Maintained and updated lead lists and CRM records.

Bachelor of Science - Criminology - ICCT College