Manager at Century Wines & Spirits PTE LTD (2025-02 – 2026-01)
- Executed Sales strategies within the store to improve revenue
- Work closely with Marketing and Social media to align sales messaging and increase visibility
- Monitor competitors and design competitive strategies
- Improve on sales promotions to enhance revenue across all stores in Singapore
- Monitor and report on sales figures, including forecasting and budgeting
- Managed a team of 6 people, including their scheduling
- In charge of planning, hosting themed months to attract new customers
- Work with other companies and brands to improve visibility
- Develop lead base through networking, marketing and social media tactics
- Groom and warm up cold leads for sales closure
- Able to develop and maintain stable accounts throughout the year across various international groups within the expat community in Singapore
Office Administrator at Tide Waters Pte Ltd (2022-09 – 2023-08)
- Ensured that all office duties were carried out on a timely and efficient manner
- Proper maintenance of all office equipment
- Took care of all ad hoc administrative requests and carried them out
- Planned, organised and hosted events at the office, ensured that all needed persons were informed and involved attended
- Reached out to internal and external clients of any new developments through email and responded to any queries
- Managed all relationships with office vendors and their liaison
- Ensured all health and safety for employees within the company
- Was responsible for managing any urgent requests that arose
Office Manager at Singapore Pain Solutions (2019-03 – 2021-09)
- Reported directly to the Founders
- Managed accounts, patient summary, and all related office duties
- Reached out through cold-calling and direct marketing efforts to achieve a larger customer base for the company
- Engaged with the customers directly to solve any issues and answer any queries
- Owner of the customer base and kept them up to date
- Balancing of customers' loyalty card and value within (daily)
- Ensured patients were properly attended
- Knowledge of CRM usage
- Co-ordinated logistics between suppliers
- Related front desk duties and any ad hoc administrative duties
Enterprise Sales Manager at United Business Solutions (2015-03 – 2018-12)
- Sold enterprise solutions to businesses
- Grew accounts under my portfolio, average of 23% revenue growth YoY
- Managed around 14 accounts valued at around R250,000 each
- Focused on new business generation
- Sourced for leads through networking events and cold calling
- Won top sales person of the year in 2015 and 2017 respectively
- Led a team of 3 sales specialists
- In-charge of budgeting and forecasting for the department
- Knowledge of CRM usage
- Managed accounts and worked across teams to ensure deliverables were met
- Hands-on implementation for client's solutions up to handover
Operations and Sales Manager at Charlies' Paradiso (2011-01 – 2014-12)
- Single handedly managed all vendors, partners and channel distribution agents
- Ran all day-to-day operations
- Managed and trained a team of around 8 staff
- Was in charge of daily closing of sales and in charge of monthly reporting to owners
- Was in charge of bringing in sales, cross-selling and up-selling to customers
- In charge of daily closing of sales, budgeting and forecasting for the company
- Developed new promotions and events with the Marketing manager to increase revenue
- Developed new campaigns to increase awareness for the company
- Worked with partners to plan, organise and host events for products within the company
- Was in charge of dealing with any unforeseen situations that may arise
Sales Manager at Arte Casa LLC (2007-09 – 2010-12)
- Sourced for new businesses within the real estate industry
- Grew accounts under my portfolio, average of 35% revenue growth YoY
- Engaged in tender bidding and defended proposals on tender panels. Most notable was winning the tender for The Atlantis Hotel, in Dubai
- Won top sales team of the year in 2008
- Expanded company base through networking and marketing events
- Increase awareness for company brand within the supplier industry
- Represented the company and spoke at briefings on the company's products
- Led a team of 2 sales assistant and 1 team administrator
- Interfaced with senior management and collaborated on pricing strategy
- Provided comprehensive after sales service
- Worked through sales challenges across functional teams