Dhineash Selvakumar

Resourceful and customer-centric IT Support Engineer with over 7 years of experience troubleshooting enterprise hardware, software, and network infrastructure. Adept at managing full lifecycle asset deployment, optimizing ticket workflows via ServiceNow, and collaborating with cross-functional network and server teams to maintain strict SLA targets. Recognized for combining technical diagnostic skills with an empathetic, people-oriented approach to deliver high-quality technical support.

Deskside Support Engineer at HCL Technologies Pte Ltd (2021-10 – Present)

• Manage end-to-end user onboarding and hardware refresh cycles by imaging, configuring profiles, and deploying high-performance laptops for employees and interns.
• Diagnose and resolve complex Windows, Office 365, and proprietary in-house application errors, utilizing ServiceNow to track SLAs and log resolutions.
• Act as the on-site "Smart Hands & Eyes" to assist remote network teams with real-time hardware troubleshooting, stacking, and infrastructure setup.
• Maintain flawless asset tracking logs for corporate compliance audits and safely decommission end-of-life hardware following standard data disposal protocols.

Deskside Engineer at World Partners Solutions Pte Ltd (2020-11 – 2021-10)

• Delivered seamless level 1 & 2 technical support for local and remote users using Dameware and Microsoft Teams.
• Executed secure data wiping using KillDisk on condemned assets to ensure compliance with corporate data protection policies.
• Streamlined the procurement process for incoming corporate IT assets, software licenses, and peripherals while monitoring inventory thresholds.

Deskside Support Engineer at NEC Asia Pacific Pte Ltd (2020-03 – 2020-11)

• Cloned, reformatted, and customized enterprise machines to meet specific user workflow profiles and preferences.
• Managed the lifecycle of complex technical issues using the Cherwell ticketing system, escalating unresolved network and server bottlenecks to specialized tier-3 teams.
• Educated end-users on remote access protocols, including VPN configuration and G Suite optimization, improving overall remote-work efficiency.

IT Support Engineer at IBM (2019-02 – 2020-02)

• Provided high-availability on-site desktop, laptop, printer, and mobile device support within a critical, high-standard hospital environment.
• Installed and maintained Windows OS updates alongside critical, regulatory-compliant medical applications assigned to frontline staff.

Diploma in Property Management – Kaplan Institute of Higher Education (2016-04)

High School Diploma – Coppell High School (2011-06)