Jade

Motivated Information Security Management student with hands-on experience in IT engineering, hardware support, and basic security management. Eager to enhance problem-solving abilities and deepen expertise in cybersecurity.

IT Support Engineer - AEPS IT Solutions

(2024-12)

• Provided internal IT support for end users, resolving hardware, software, and Microsoft 365-related issues.
• Managed user onboarding and offboarding, including account provisioning, device setup, and access management.
• Participated in the rollout of Windows Autopilot by performing user acceptance testing (UAT), identifying issues, and working with vendors to resolve them prior to deployment.
• Created user documentation and guided colleagues on the Windows Autopilot onboarding and offboarding process after implementation.
• Performed secure data sanitization of decommissioned laptops using Securaze before disposal or redeployment.
• Maintained IT asset inventory, including laptops, peripherals, and other end-user devices.
• Conducted daily operational checks and basic troubleshooting of meeting room technologies, including conference systems, projectors, displays, and AV equipment.
• Coordinated with external vendors for hardware repairs, maintenance, and technical support to ensure timely issue resolution.
• Assisted with ad hoc IT projects and operational initiatives as assigned by the IT manager.

Service Engineer - Flex-Solver Pte Ltd

(2023-10 - 2024-06)

• Delivered post-sales support, including troubleshooting software and hardware issues for various clients.
• Utilized SQL queries to identify and resolve client-reported issues.
• Managed deployment of POS hardware systems across multiple sites.
• Oversaw inventory management for IT equipment and peripherals.

Associate IT Engineer - ASE Singapore Pte Ltd

(2022-09 - 2023-09)

• Set up laptops, mobile phones, and other hardware for employees.
• Handled software installation and troubleshooting, ensuring smooth onboarding.
• Coordinated with vendors on company software (e.g., MDM, Sophos Firewall) and managed hardware inventory.
• Resolved user issues promptly, ensuring minimal downtime.

Internship Experience - Accenture

(2021-09 - 2022-01)

• Conducted OS security hardening verification and applied security patches.
• Supported various ad-hoc IT security tasks.

Bachelor's - Computer Science - Digital Systems Security - University of Wollongong (SIM) (2023-04 - 2027-03)

Diploma - Infocomm Security Management - Republic Polytechnic (2019-04 - 2022-09)