IT Support Engineer - AEPS IT Solutions
(2024-12)
- Provided internal IT support for end users, resolving hardware, software, and Microsoft 365-related issues.
- Managed user onboarding and offboarding, including account provisioning, device setup, and access management.
- Participated in the rollout of Windows Autopilot by performing user acceptance testing (UAT), identifying issues, and working with vendors to resolve them prior to deployment.
- Created user documentation and guided colleagues on the Windows Autopilot onboarding and offboarding process after implementation.
- Performed secure data sanitization of decommissioned laptops using Securaze before disposal or redeployment.
- Maintained IT asset inventory, including laptops, peripherals, and other end-user devices.
- Conducted daily operational checks and basic troubleshooting of meeting room technologies, including conference systems, projectors, displays, and AV equipment.
- Coordinated with external vendors for hardware repairs, maintenance, and technical support to ensure timely issue resolution.
- Assisted with ad hoc IT projects and operational initiatives as assigned by the IT manager.
Service Engineer - Flex-Solver Pte Ltd
(2023-10 - 2024-06)
- Delivered post-sales support, including troubleshooting software and hardware issues for various clients.
- Utilized SQL queries to identify and resolve client-reported issues.
- Managed deployment of POS hardware systems across multiple sites.
- Oversaw inventory management for IT equipment and peripherals.
Associate IT Engineer - ASE Singapore Pte Ltd
(2022-09 - 2023-09)
- Set up laptops, mobile phones, and other hardware for employees.
- Handled software installation and troubleshooting, ensuring smooth onboarding.
- Coordinated with vendors on company software (e.g., MDM, Sophos Firewall) and managed hardware inventory.
- Resolved user issues promptly, ensuring minimal downtime.
Internship Experience - Accenture
(2021-09 - 2022-01)
- Conducted OS security hardening verification and applied security patches.
- Supported various ad-hoc IT security tasks.
