Operations & Business Development at AgileGrizzly (Present)
Medical & Healthcare Marketing Automation
- Grew client portfolio by 50% through the introduction of a new operations-led product offering.
- Implemented a subscription-based model that increased recurring revenue by 40% and improved revenue visibility.
- Led automation initiatives, including AI-enabled customer success capabilities, to improve efficiency and client outcomes.
Sales & Operations at Oriental Remedies Group (2020-10 – 2025-03)
Healthcare/ Chinese Medicine
- Led sales, operations, and customer success across 5 clinic locations, helping scale the business from 2 to 5 clinics.
- Managed a 40-person cross-functional team across Clinic Operations, Customer Success, Operations, and Strategy & Planning.
- Led hiring, roster planning, sales and service training, and frontline capability development to strengthen team performance and execution.
Recruitment Consultant | Commercial Pharma at Barrington James (2020-01 – 2020-09)
Healthcare / Recruitment
- Managed end-to-end recruitment for pharmaceutical sales, marketing, and business development roles across APAC.
Talent Acquisition Partner | Regional Recruitment at Adaptovate (2019-01 – 2019-09)
Agile / Consultancy / Recruitment
- Managed full-cycle recruitment across Singapore, Australia, and Poland, partnering with hiring managers and business leaders.
Regional Training Manager at Under Armour (2015-02 – 2019-01)
Sports / Wholesale & Retail
- Led regional sales enablement and training initiatives across 9 Southeast Asia markets.
- Partnered with market teams to strengthen product knowledge, customer service, and sales readiness.
- Established a train-the-trainer network and reporting systems to support ongoing capability development.
