Fatimah Begum

Versatile and results-driven Operations, Administration and Programme professional with over 10 years of cross-sector experience spanning Healthcare, Clinical Research, Education, FMCG R&D and Operations. Expert in regulatory operations, research administration and process optimization. Proven track record of managing complex workflows, aligning diverse stakeholders and scaling operational efficiency.

Adaptable, highly analytical and technologically fluent, committed to delivering high-impact, accurate outcomes in fast-paced environments.

EXECUTIVE - NTUC First Campus HQ, Regulations & Operations - Singapore

(2026-05)

• Managed regulatory compliance, license renewals and operational readiness across 168 childcare centres.
• Coordinated pre-licensing activities, audit preparations and documentation reviews through onsite engagements and team follow-ups.
• Authored and updated network-wide SOPs, operational playbooks, regulatory checklists and WSH/hygiene training programs.
• Consolidated operational data, trackers and KPIs from multiple sources to drive management reporting, grants and AOP 3.0 M&TL initiatives.
• Directed core administrative operations, including procurement, secure records management and logistics.
• Facilitated cross-functional communication and stakeholder management between centre leaders, internal departments, regulatory agencies and community partners.
• Automated workflows and streamlined information management by leveraging Google Workspace, Google Apps Script, Gemini and NotebookLM.
• Handled internal communications, meeting coordination, documentation tracking and organizational event logistics.

LAB COORDINATOR & RESEARCH ANALYST - Procter & Gamble Singapore - Singapore

(2016-01 - 2018-05)

• Coordinated 500+ annual laboratory evaluation sessions, improving scheduling efficiency by approximately 30%.
• Managed participant coordination, laboratory scheduling, operational documentation and logistics supporting FMCG product development.
• Conducted product testing, sensory evaluations and data collection across skincare and beauty product lines.
• Maintained research documentation and supported compliance, quality and internal audit requirements.
• Worked across R&D stakeholders to ensure accurate, timely and consistent execution of laboratory activities.

EXPERT VISUAL GRADER - Procter & Gamble Singapore - Singapore

(2013-06 - 2015-12)

• Achieved official certification with over 95% grading consistency across skincare research evaluations.
• Contributed to the development of Asia's first diverse skin-tone visual grading portfolio supporting regional R&D initiatives.
• Conducted structured visual assessments and maintained consistency across product evaluation activities.
• Collaborated with cross-border R&D teams to support research quality and evaluation accuracy.

IRB ANALYST - National Healthcare Group - Singapore

(2009-02 - 2012-09)

• Coordinated ethics review and regulatory administration for 450+ clinical research protocols.
• Reviewed research submissions and supporting documentation for completeness and compliance with research governance requirements.
• Liaised with ethics committees, principal investigators, investigators and research coordinators to resolve documentation and compliance queries.
• Maintained regulatory records, submission tracking and audit-ready documentation.
• Supported timely ethics review processes through effective coordination, documentation control and stakeholder follow-up.

Academic Research Assistant - Freelance

(2025-01 - 2026-04)

• Support a Strategic Studies PhD research project through qualitative transcript organisation, coding and research administration.
• Organise and code 150+ interview transcripts and create Excel-based trackers and visualisations to support research analysis and delivery.
• Coordinate remote documentation and maintain structured research records.

Enrichment Teacher - Magic of Science

(2025-07 - 2026-04)

• Taught hands-on science and STEM-based enrichment programmes for preschool learners.
• Use inquiry, play and real-world activities to develop curiosity, logical thinking and problem-solving skills.

Educator / Instructor - Tembusu CSR & Little Explorers

(2024-10 - 2025-06)

• Designed and facilitated enrichment programmes for children aged 4–10 covering phonics, sustainability and creative thinking.
• Adapted learning materials and delivery approaches to diverse learner needs.

Robotics & Coding Trainer - VM Educations

(2020-06 - 2022-02)

• Delivered robotics and coding programmes using LEGO and MODI systems.
• Mentored school teams participating in national STEM competitions.
• Developed structured lesson plans aligned with learning outcomes.

LEGO Robotics Trainer - Duck Learning

(2013-01 - 2016-01)

• Conducted project-based robotics and coding workshops for children aged 7–12.
• Cultivated problem-solving, collaboration, and computational thinking skills among learners.
• Coordinated with schools to customise programme delivery.

Youth Programme Facilitator - Star Horizon Learning

(2012-11 - 2013-06)

• Facilitated leadership, confidence-building and enrichment programmes for youth groups.
• Supported the planning and delivery of camps, talks and educational activities.
• Maintained communication with parents and educators.

ADMINISTRATIVE & SALES COORDINATOR - Management Development Institute of Singapore (MDIS) - Singapore

(2007-05 - 2008-03)

• Managed course enquiries, student enrolment processes, database updates and administrative coordination.
• Supported class scheduling, education programme logistics and day-to-day office operations.
• Coordinated procurement requests, sales materials and stock administration.
• Liaised with students and internal teams to support smooth programme delivery.

Diploma - Business Management - University of Bradford, United Kingdom