Trust & Safety | Intellectual Property
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DATA-DRIVEN, AND EXPERIENCED TRUST AND SAFETY PROFESSIONAL WITH A PROVEN TRACK RECORD OF CRISIS MANAGEMENT, STRATEGIC RESPONSE, LEGAL OPERATIONS, POLICY ENFORCEMENT AND INVESTIGATIONS.
Critical Response Specialist, Risk Management & Intelligence
May 2022 - Present
● Interpreting content policy and enforcing implementation standards across the Facebook, Instagram and WhatsApp product suite
● Investigating and managing escalations relating to sensitive inquiries from high profile requestors, media partners and law enforcement
● Strategic management of highest priority risks related to live shootings, graphic content, child safety, misinformation and other objectional material with an emphasis on mitigating real world harm, and reputational risks
Legal Escalations Specialist, Risk Prevention
Nov 2018 – May 2022
● Managed high priority escalations surrounding Facebook and Instagram’s Intellectual Property (IP) policies and procedures to navigate complex legal issues
● Successfully managed and implemented multiple IP mitigation programmes during high profile events to ensure compliance with international rightsholders
● Crisis management of high priority Intellectual Property and Content Litigation escalations, minimizing reputational and monetary loss to the organisation
● Led the global training and quality program across both workflows
● Conducted post-escalation root-cause analysis and collaborated with cross-functional partners to drive continuous improvement across processes, policy and tools
Senior Crisis Response Specialist, Trust and Safety
Nov 2016 – Nov 2018
● Provided emergency response and issue resolution for highly sensitive cases revolving around Property Security and Personal Safety to minimize media and legal risk to the organization
● Subject Matter Expert to support and improve workflows, processes, and new product launches
● Responded to crisis and investigated incidents of criminal activity during reservations, including exposure to graphic and sensitive content
Apr 2016 – Oct 2016
● Performed first level checks and computations for Additional CPF Housing Grant (AHG) and Special CPF Housing Grant (SHG) to ensure applicants provide accurate income documents as per their employment statuses
Singapore Institute of Technology | University of Nevada Las Vegas 2013 - 2015
B.Sc. Hospitality Management
