Haniz Hasim
Customer-focused professional with 10+ years of experience across aviation, customer service, retail, floristry, healthcare support and animal care
About
Customer-focused professional with 10+ years of experience across aviation, customer service, retail, floristry, healthcare support and animal care. Experienced in passenger handling, service recovery, front-line operations, inventory management and administrative support. Recognised for remaining calm under pressure, building rapport with customers and delivering high-quality service in fast-paced environments.
Seeking a full-time opportunity to contribute strong operational and customer service skills.
Experience
Passenger Service Agent / Aircraft Runner - Jetstar - Singapore
(2022-09 - 2024-12)
- Managed passenger check-in, boarding and arrivals.
- Provided assistance for passengers with special needs.
- Handled service disruptions and coordinated with airport teams.
- Prepared flight documentation and boarding announcements.
Healthcare Assistant - Raffles Medical - Singapore
(2021-08 - 2022-03)
- Registered passengers and supported health screening.
- Maintained accurate records and delivered professional customer service.
Florist - Pollyanna Enterprise - Singapore
(2019-11 - 2021-12)
- Designed floral arrangements and gift boxes.
- Supported retail sales, stock management and customer enquiries.
Retail Assistant - IKEA Alexandra - Singapore
(2016-11 - 2019-09)
- Delivered excellent customer service.
- Processed customer orders and maintained merchandising standards.
- Managed inventory, stock replenishment and recovery.
Ground Crew Officer - Night Safari - Singapore
(2014-08 - 2016-09)
- Welcomed guests, managed crowds and delivered visitor assistance.
- Handled announcements and ensured smooth guest experiences.
Cat Shelter & Cat Sitter - Singapore
(2025 - 2026)
- Animal care, medication, administration and retail support.
Technical Service Officer - Singapore
(2025 - 2026)
- Laboratory specimen sorting, Excel reporting and data entry.
Education
Higher Nitec - Passenger Services - ITE College Central (2021 - 2023)
Nitec - Business Floristry - ITE College Central (2019 - 2020)
Nitec - Business Retail Services - ITE College West (2015 - 2016)
