Haniz Hasim

Customer-focused professional with 10+ years of experience across aviation, customer service, retail, floristry, healthcare support and animal care. Experienced in passenger handling, service recovery, front-line operations, inventory management and administrative support. Recognised for remaining calm under pressure, building rapport with customers and delivering high-quality service in fast-paced environments.

Seeking a full-time opportunity to contribute strong operational and customer service skills.

Passenger Service Agent / Aircraft Runner - Jetstar - Singapore

(2022-09 - 2024-12)

• Managed passenger check-in, boarding and arrivals.
• Provided assistance for passengers with special needs.
• Handled service disruptions and coordinated with airport teams.
• Prepared flight documentation and boarding announcements.

Healthcare Assistant - Raffles Medical - Singapore

(2021-08 - 2022-03)

• Registered passengers and supported health screening.
• Maintained accurate records and delivered professional customer service.

Florist - Pollyanna Enterprise - Singapore

(2019-11 - 2021-12)

• Designed floral arrangements and gift boxes.
• Supported retail sales, stock management and customer enquiries.

Retail Assistant - IKEA Alexandra - Singapore

(2016-11 - 2019-09)

• Delivered excellent customer service.
• Processed customer orders and maintained merchandising standards.
• Managed inventory, stock replenishment and recovery.

Ground Crew Officer - Night Safari - Singapore

(2014-08 - 2016-09)

• Welcomed guests, managed crowds and delivered visitor assistance.
• Handled announcements and ensured smooth guest experiences.

Cat Shelter & Cat Sitter - Singapore

(2025 - 2026)

• Animal care, medication, administration and retail support.

Technical Service Officer - Singapore

(2025 - 2026)

• Laboratory specimen sorting, Excel reporting and data entry.

Higher Nitec - Passenger Services - ITE College Central (2021 - 2023)

Nitec - Business Floristry - ITE College Central (2019 - 2020)

Nitec - Business Retail Services - ITE College West (2015 - 2016)