Normydiana Azlan

Customer-focused professional with experience in hospitality, retail, aviation security. Skilled in front desk operations, guest relations, appointment scheduling, and administrative support. Known for maintaining professionalism while delivering excellent service and ensuring smooth daily operations.

Aviation Screening Officer - CERTIS

(2025-04 - 2025-09)

• Conducted passenger and baggage screening in accordance with airport security regulations.
• Ensured compliance with aviation security protocols and safety procedures.
• Managed queue flow and guided passengers through screening processes efficiently.

Sales Associate - Cotton On

(2023-08 - 2024-08)

• Delivered excellent customer service and assisted customers with product recommendations.
• Processed POS transactions including payments, refunds, and membership sign-ups.
• Managed stock replenishment and ensured store displays were neat and attractive.
• Supported store operations including fitting room assistance.
• Achieved sales targets and promoted seasonal campaigns.

Spa Receptionist / Admin - Dusit Thani Laguna Singapore

(2022-02 - 2023-08)

• Welcomed and assisted guests at the spa reception.
• Managed appointment bookings and scheduling for spa services.
• Answered phone calls and responded to guest enquiries via email.
• Prepared and submitted guest invoices to the hotel department before check-out for billing and payment processing
• Maintained and updated guest records and booking systems.
• Coordinated schedules with therapists to ensure smooth daily operations.
• Performed general administrative and front desk duties.
• Ensured a professional and pleasant experience for all guests.

Beauty Advisor - SEPHORA

(2021-01 - 2022-01)

• Assisted customers with skincare, makeup, and beauty product recommendations.
• Provided personalised product advice based on customer needs.
• Handled cashiering, POS transactions, and daily sales.
• Maintained product displays, stock levels, and store cleanliness.
• Supported promotions and achieved sales targets.
• Built good customer relationships through friendly service.

Nitec - Beauty And Wellness - Institute of Technical Education (ITE College East) (2020 - 2022)

GCE N Level - Beatty Secondary School (2016 - 2019)