Hasan Aljunied

Client-focused Customer Success and Campaign Specialist with deep SaaS experience, skilled in managing multi-channel campaigns, onboarding, and analysis. Proven ability to drive value and retention through data-backed storytelling, cross-functional collaboration, and hands-on execution in high-growth environments. Proven track record in renewals and expansion.

Customer Success Specialist at ACAMS (2026-01 – Present)

Resolving customer queries and supporting onboarding, implementation, and training to drive customer success.

• Resolved customer queries as primary point of contact, achieving a 96% QA score
• Supported onboarding, implementation, and training to drive customer success
• Supported in-person and virtual events and conventions

Founder at Dukhna (2023-06 – 2024-12)

Founded Dukhna, a premium Middle Eastern incense brand offering traditional products known for their deep, rich aroma.

• Dukhna is a premium Middle Eastern incense brand, offering a range of traditional products known for their deep, rich aroma
• Designed & launched an e-commerce website (www.dukhnashop.com)
• Curate Instagram visuals and marketing strategies (@dukhna.shop)
• Manage all aspects of orders (process, packing and delivery)
• Achieve 150% ROI from initial investment

Customer Success Manager at TechTarget (2022-08 – 2024-12)

Specialized in resolving customer pain points and managing enterprise accounts and campaigns with focus on renewals and expansion.

• Specialized in resolving customer pain points and helping clients understand how our solutions can help them identify their real, opt-in buyers and fuel their pipelines faster
• Worked across CRM (Salesforce/Gainsight) and internal ITSM workflows to centralize client communications, track deliverables, and manage escalations efficiently
• Develop tailored deliverables (e.g. Reports, Wrap-ups, Perception Shaping, Executive Summaries) maintaining 70-80% renewals
• Led quarterly business reviews (QBRs) with C-level stakeholders to demonstrate ROI and platform adoption resulting in multiple 6-figure renewals
• Primary point of contact for campaign success, ensuring smooth onboarding, implementation and account lifecycle with client goals across 30+ Enterprise Accounts, 40+ Campaigns
• Monitored account health, streamlined client communications, and ensured successful campaign execution driving multiple renewals and expansions 1.5M+ in revenue
• Cross-functional collaboration with Campaign Ops and Sales Teams to ensure timely and accurate delivery of campaign milestones (e.g. pacing, targeting, performance, mid-campaign review)
• Influenced customer engagement strategies to reduce churn and increase campaign adoption

Associate Customer Success Manager at TechTarget (2022-08 – 2024-12)

Primary point of contact for campaign success managing enterprise accounts and campaigns.

• Primary point of contact for campaign success, ensuring smooth onboarding, implementation and account lifecycle with client goals across 30+ Enterprise Accounts, 40+ Campaigns
• Monitored account health, streamlined client communications, and ensured successful campaign execution driving multiple renewals and expansions 1.5M+ in revenue
• Cross-functional collaboration with Campaign Ops and Sales Teams to ensure timely and accurate delivery of campaign milestones (e.g. pacing, targeting, performance, mid-campaign review)
• Influenced customer engagement strategies to reduce churn and increase campaign adoption

Global Product Specialist (1 Year Contract) at Accenture (2021-09 – 2022-08)

Supported global Facebook Ads team ensuring campaign and platform-related inquiries were resolved promptly.

• Supported global Facebook Ads team, ensuring campaign and platform-related inquiries were resolved promptly
• 98% audit quality scores across campaign enquiries
• Developed expertise in FB Business Manager tools to enhance advertiser campaign performance and client retention

Community Associate at Ogilvy (2021-05 – 2021-07)

Plan, schedule and manage project progress for major clients managing campaigns and market research.

• Plan, schedule and manage project progress for 3 major clients seamlessly - HSBC, Nestle, and Converse
• Effective communication with internal team to translate and write supplementary briefs that drive outcomes for the clients
• Deep dive in market research on competitors/trends to assist clients' needs and improve engagements for future and ongoing campaigns

Communications/Marketing Manager (Pre University) at Maison21G (2019-08 – 2020-01)

Created and executed communications plan via social media marketing and PR campaigns, managing customer relationships and partnerships.

• Created a communications plan, executed via social media marketing and PR campaigns
• Improved customer relationships through conversational, messenger-based experiences
• Integrated Intercom into the website
• Major enhancements to the Enquiry customer journey, achieving a 50% conversion rate
• Established partnerships and managed relationships with brands, talents and influencers
• Planned and organized the boutique's launch event with over 150 guests
• Coordinated holiday events to drive sales and manage brand exposure effectively
• Sales targets at 100%+ across all months

Business Analyst (Internship) at DBS Bank (2016-03 – 2016-08)

Practiced AGILE methodology and involved in program steering committee, migration status and product usability checks.

• Practiced AGILE methodology across day-to-day work tasks
• Involved in the program steering committee, migration status and product usability checks
• Introduced a more efficient structure to the entitlement review procedure
• Sales process shortened from 2 days to ~3 hours
• Used statistical and technical knowledge to present the ROI and cost benefit analysis of the migration
• Responsible for continuous monitoring of operations performance and utilization rate
• Creation and management of project timeline including risk mitigation and addition of the critical path

Sales Associate at Abercrombie and Fitch (2014-10 – 2017-09)

Sales associate in retail environment.

Customer Service Representative at Barrys Bootcamp (2020-01 – 2020-12)

Customer service representative providing support to clients.

Senior Boxing Coach at Active Fitness (2021-09 – 2024-09)

Senior boxing coach providing training and fitness instruction.

Bachelor of Business Marketing in Marketing – Royal Melbourne Institute of Technology (2020 – 2021)

Diploma in Business Application in Business Application – Republic Polytechnic (2014 – 2017)