Jeevan Koshy Rajan

Support Specialist - Fakhro Electronics W.L.L - Sanabis, Bahrain

(2021-11)

Entrusted with performing on-premises and cloud-based Trend Micro (Security Operations/Endpoint/Workload) security products and services.
Configure FortiGate firewall to authenticate user based on user identity, user group, session and PC-User Authentication.
Configure and administer security rules and policies to permit and/or deny user traffics based on company security policy with FortiGate, Checkpoint firewalls.
Upgrade and patch management of Firewalls like Palo-alto, Fortinet, Checkpoint.
Deployment of Checkpoint Harmony endpoint products.
Installation and managing Forcepoint DLP, Web Security and Email security both Physical and Virtual Appliances.
Responsible for administering ManageEngine ServiceDesk Plus, Endpoint Central, and NetFlow Analyzer cloud and on-premises products.
Designing and implementing Ruckus wireless solutions with various client sites.
Makes recommendations on existing projects to improve network security and Monitors network performance and implements performance tuning when necessary.
Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences.

IT Support Executive - Awal Plastics W.L.L - Salmabad, Bahrain

(2019-06 - 2021-11)

Configuring and managing Active Directory and Group Policy Objects configuration, and deployment in enterprise setups.
Managing Active Directory users, groups, & polices.
Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
Troubleshoot and fix technical faults and issues
Respond to client queries and service requests
Administer security rules and policies to permit and/or deny user traffics based on company security policy with FortiGate firewalls.
Conducting onsite troubleshooting at client facilities as needed to address complex requests.
Monitor Day to day operational changes and Incidents.

Support Engineer - Norden communication (P) Limited - Kochi, India

(2018-01 - 2019-06)

Network Infrastructure and Directory Services (Active Directory) Administration of a windows environment.
Configuring and managing Active Directory users, groups, & polices.
Managing security rules and policies based on company security policy with FortiGate firewall appliance.
Work requests for the different division remediations for software and hardware rollouts and network conversions were assigned and monitored.
Provided On-Call or after hours support to provide expert recommendations for troubleshooting issues.
Day to Day Monitoring of infrastructure and system performances.
Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers.
Serving as point of contact and guiding team in Team Leader's absence.

Network support Engineer - Magnum Networks Support (P) Limited - Bangalore, India

(2012-11 - 2017-12)

Collaborating with the IT department on the deployment and maintenance of network technologies.
Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
Fixing problems in LAN infrastructure and testing and configuring software.
Maintaining and repairing hardware including peripheral devices.
Supported technical assistance center responding to customer network outages.
Anticipated and defined customer needs and continually achieved high quality results for both internal and external customers.

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