14 Nov 2022 – Up to Present
SPW Enterprise IT Pte Ltd - Deployed to Shun Li Industrial Park Office
Computer (ITAD) Technician
- Testing of IT Equipment such as Desktop PCs, Laptops, Servers, Display Monitors, etc.
- Auditing of equipment and entry of asset number, serial number, brand name/model, RAM capacity, drive size/type/capacity, CPU, GPU, and status to our excel asset recording in Shared Drive.
- Tracking of inventory and part numbers of IT equipment.
- Removing servers and network equipment from server racks.
- Data wipe and/or data destruction (degaussing) of hard drives and media storage.
- Other technical tasks as required by my immediate superior.
11 Apr 2022 – 21 Oct 2022
Getronics Solutions Singapore Pte Ltd - Deployed to Client HCL Technologies – ExxonMobil
Desktop Support Engineer
- Provide IT support onsite to user’s location and to those walk-in end users at IT Solution Center.
- Set-up and install new computing hardware and software; setting up accounts for new user.
- Installing and configuring computer hardware, software, systems, and applications.
- Create and handle service request and incident tickets using the ServiceNow platform.
- Perform PC inventory, and conduct survey tasks on equipment use for Zoom communications.
- Deployment of Laptop and Desktop PCs to newly hire users, creating temporary password for user to login with his/her LAN ID, then afterwards create his/her own permanent password.
- Imaging of all asset laptops and desktops using Windows 10 20H2 USB GME Master Image.
- Perform unlocking user’s account and unblocking Smart card using my D2 Account.
- Attend to user’s laptop BitLocker Recovery blue screen issues, recovering BitLocker recovery 48-digit password from Active Directory.
Reason for leaving: Work status on Client’s ExxonMobil project has ended.
15 Feb 2021 – 30 Mar 2022
U3 Infotech Pte Ltd - Deployed to Client CTC Global Pte Ltd – NUH Project
Desktop Support Engineer
- Provide IT technical onsite support to end user problems/issues which includes identification, diagnosis, rectification and escalation.
- Printer deployment and maintenance.
- Perform installation, de-installation, configuration, technical supports, troubleshooting and resolution to the end users.
- Perform receiving and collection of new laptops, desktops, and printers at Receiving Bays.
- Mass Cloning of newly ordered PCs (Laptop and Desktop computers/ Dell and Lenovo models) using Microsoft Deployment Toolkit (MDT) latest version.
- Install Microsoft Office and other security softwares such as SecureDoc, BitLocker, Symantec Endpoint Protection, Skype for Business, BIOS firmware upgrade to newest version.
- Updating BIOS firmware to the latest version for Dell Computers (Laptop and Desktop).
- Escalating issues to the client Program Management.
- Assist in survey and inventory check of desktop and laptop workstations, including printers from user’s designated locations (offices, front desks, and wards).
- Train intern on cloning, preparing, labelling of new laptop and desktop PCs, including renaming or updating Hostnames and join-domain to Active Directory.
Reason for leaving: Contract finished and seek further career growth and development.
