Krish Sixtysix
Aviation enthusiast with proven track record in customer satisfaction and leadership
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About
A committed and spirited aviation enthusiast with a proven track record of enhancing customer satisfaction, demonstrating leadership qualities and maintaining professionalism in challenging situations. Adept in Microsoft Office, highly data-driven and encompasses a strong aptitude for numbers, while also serving as an exceptional team collaborator.
Experience
Customer Service Agent at DNATA Singapore Pte Ltd (2024-12 – Present)
- Performed check-in duties for IndiGo Airlines, greeting passengers with warmth and communicated with them on procedures to follow.
- Assisted large volumes of customers with inquiries, resolving issues efficiently and enhancing customer satisfaction in a fast-paced environment.
- Led Departure-In-Charge duties for IndiGo, co-ordinated and liaised with gate staff to ensure a smooth boarding process for passengers.
- Prepared and compiled reports pertaining to daily flight departures.
- Mentored new entrants on effective passenger check-in procedures, closely monitoring progression and providing constructive feedback for improvement.
- Was awarded the 'Fab Debutant' award in April 2025 as a recognition for my exceptional service with the IndiGo team.
Logistics Assistant at Singapore Civil Defence Force (2021-01 – 2023-01)
- Took responsibility of supplies and resources stored at Brani Marine Fire Station, ensuring stocks were replenished and sufficient.
- Assisted in the planning of special occasions to welcome officers and guests from foreign nations.
- Participated in annual marching parades, including the National Day parade.
Intern at PSA Singapore Pte Ltd (2019-03 – 2019-08)
- Gained exposure and enriched my knowledge on Singapore's maritime industry, studied and examined the distribution and exchange of goods at our nation's ports.
- Worked on two Microsoft Excel Macro projects to record exchanges of goods and attendance of employees at PSA.
- Enhanced project visibility by maintaining up-to-date project status reports.
Education
Bachelor of Engineering Technology in Mechanical Engineering – Teesside University (2026-07)
Diploma in Automation and Mechatronic Systems – Ngee Ann Polytechnic (2020-04)
GCE O Levels in Aerospace Systems – Queensway Secondary School (2016-12)
