Luis

Business professional with cross-industry experience across port logistics, FMCG, and the public sector — having worked across 20+ international markets, managed 200+ shipments, and collaborated with stakeholders at all levels of organisations. Known for being a strong team player who adapts quickly, thinks critically under pressure, and delivers results without losing sight of deadlines. I bring both the operational groundwork and the commercial mindset to hit the ground running in any fast-paced environment.

Currently pursuing a Bachelor of Business (Global Business) at RMIT University, and open to opportunities across business development, sales, account management, and operations.

International Shipping & Sales Administrative Assistant at Pokka Singapore Pte Ltd (2023-07 – 2023-10)

Managed international shipping logistics and sales administration

• Managed end-to-end international shipping logistics across 20+ countries, overseeing customs documentation and invoice processing for 200+ shipments to achieve 100% on-time order fulfilment
• Engineered a VBA-based database solution automating data entry for 300+ client records, reducing manual processing time by 60% while maintaining full data compliance and audit readiness
• Partnered with a cross-function team of 30+ Operations and Sales professionals to resolve logistical bottlenecks and maintaining high client satisfaction across an active portfolio of 10+ corporate accounts

Container Specialist Resource Intern at PSA Corporation Limited (2022-09 – 2023-01)

Container specialist resource intern with commendation

• Collaborated with 40+ cross-functional stakeholders including managers and operations teams to identify bottlenecks and optimise workflow efficiency across berths and terminals, contributing directly to business process improvement and operational KPIs
• Acted as a designated trainer for 200+ departmental staff, executing engagement strategies across 5 key projects and workshops that measurably boosted participation rates and organisational change adoption
• Led end-to-end project coordination of 2 executive-level award ceremonies for 100+ recipients, managing design, production, and delivery of all recognition materials with zero errors

Community Support Executive at People's Association (2020-09 – 2020-10)

Community support and facility operations

• Managed daily facility operations and booking systems serving a community of 500+ residents, acting as a primary point of contact for all resident inquiries and vendor relationship management
• Resolved system issues through first-level technical troubleshooting, while designing and distributing multichannel marketing collateral to promote community club courses

Bachelor of Business in Global Business – Royal Melbourne Institute of Technology University (2026-01 – present)

Diploma in Industrial & Operations Management – Republic Polytechnic (2020-04 – 2023-03)