Mansoor Mohamed

Enterprise transformation leader with 18+ years of experience delivering large-scale technology deployments, driving user adoption, and enabling operational change across global environments. Expert in leading cross-functional programs, facilitating executive-to-end-user workshops, and ensuring post-deployment value realization. Currently advancing AI expertise to support enterprise adoption of AI-driven solutions.

Senior Program / Operations Leader - 3M Singapore Pte Ltd - Singapore

(2006-01)

Enterprise Deployment & Adoption

• Led end-to-end deployment of enterprise systems across manufacturing operations, impacting 200–500+ users across leadership, business, and shop-floor teams
• Designed and delivered 20+ large-scale workshops (30–100 participants), aligning stakeholders on system design, workflows, and business transformation goals
• Translated complex business requirements into structured rollout strategies, improving deployment readiness and reducing rollout delays by ~20%

Senior Program / Operations Leader - 3M Singapore Pte Ltd - Singapore

(2006-01)

Enablement & Training

• Built and executed end-to-end training and adoption programs (user onboarding, UAT, training playbooks), achieving >90% user readiness at go-live
• Facilitated training sessions across multiple stakeholder levels, improving knowledge retention and reducing post-go-live support dependency
• Standardized enablement frameworks, reducing training effort by ~25% across subsequent deployments

Senior Program / Operations Leader - 3M Singapore Pte Ltd - Singapore

(2006-01)

Post-Go-Live Stabilization & Value Realization

• Led 6-month hypercare phase, resolving critical issues and driving sustained adoption, reducing incident resolution time by ~30%
• Acted as central coordination lead across business and technical teams, accelerating issue resolution and improving system stability within first 8–12 weeks post go-live
• Implemented feedback loops and performance tracking, driving continuous improvements in usability and operational efficiency

Senior Program / Operations Leader - 3M Singapore Pte Ltd - Singapore

(2006-01)

Cross-Functional Program Leadership

• Partnered with regional and global stakeholders across supply chain, production, and IT to deliver aligned deployment outcomes
• Established governance frameworks and KPI tracking, improving leadership visibility and enabling faster decision-making cycles
• Coordinated multi-functional teams to deliver complex programs, improving execution efficiency and reducing cross-team misalignment

Bachelor of Arts (First Class Honours) - Business with International Management - Northumbria University (2020-01)

Diploma - Electronics, Computer & Communications Engineering - Nanyang Polytechnic (2004-01)