May Tan

Strategic Digital Transformation Leader and Global Product Owner with over 10 years of experience driving enterprise-scale innovation and platform governance within complex, highly regulated environments. Proven track record of spearheading mission-critical migrations, such as a 12-month APJ regional transformation that achieved 100% business continuity and a 40% reduction in manual workload. Expert in translating intricate stakeholder requirements and compliance needs into robust product strategies, successfully modernizing global quoting platforms to reduce turnaround times by 83% while maintaining a 90% adoption rate.

Committed to bridging the gap between policy intent and technical execution, leveraging advanced certifications in AI Ethics, Data Science, and AI for Healthcare to deliver secure, human-centric digital solutions.

Global Product Owner, Digital Transformation & Platform Governance at HP Inc. (2020-01 – 2025-01)

Strategic leadership of global enterprise platform governance and digital transformation initiatives with focus on compliance, stakeholder alignment, and operational excellence.

• Defined and evolved the multi-year roadmap for a global enterprise platform, aligning diverse user needs with complex compliance and operational constraints
• Led cross-border change management and new platform training specifically for China management teams, ensuring regional alignment with global digital standards
• Led end-to-end Agile delivery across multiple workstreams, establishing a rigorous governance cadence and performance indicators to ensure outcome-based planning
• Served as a senior liaison between technical engineering teams and business ministries, resolving complex trade-offs to ensure shared alignment on delivery sequencing and scope
• Partnered with regional implementation teams on rollout planning and integration architecture to support sustained platform adoption and operational stability
• Embedded standardized guardrails and automation into platform design, significantly strengthening system reliability and governance
• Reduced quote turnaround from 30 mins to 5 mins through platform modernization and delivery optimization
• Achieved 90% global adoption while improving uptime and scalability through standardization

Sales Operations Solution Expert, Digital Enablement at HP Inc. (2015-01 – 2019-01)

Led regional transformation programs across APJ markets with focus on system migrations, technical solutioning, and operational enablement.

• Directed a complex regional transformation program across APJ markets, ensuring 100% business continuity during large-scale system migrations
• Translated stakeholder pain points into prioritized backlogs and partnered with technical teams to implement workflow enhancements validated by user feedback
• Built comprehensive onboarding and communication toolkits to ensure change readiness and sustained adoption across diverse regional user groups
• Facilitated high-impact workshops and provided on-site 'hyper care' in Singapore, China and Malaysia to ensure successful platform localized adoption
• Delivered full APJ migration within 12 months with 100% continuity
• Reduced manual workload by 40% via automation and process redesign
• Implemented SSO integrations and streamlined system access, enhancing overall usability and secure infrastructure

Business Process Manager / Operations Quality System Manager & Program Manager / Principal Quality Engineer at HP Inc. (2002-01 – 2014-01)

Championed operational excellence through Lean Six Sigma initiatives, established governance frameworks, and authored scalable delivery practices.

• Championed Lean Six Sigma initiatives to optimize high-stakes operational workflows through root-cause analysis and performance tracking
• Established ISO-compliant governance practices, building a foundation of risk awareness and disciplined documentation for mission-critical systems
• Authored playbooks and knowledge-sharing frameworks to scale standardized delivery practices across global teams
• Delivered USD 100K/year savings through process redesign
• Reduced quality and warranty issues by 20% through proactive audits and governance

Bachelor of Engineering (BEng) in Electrical & Electronics Engineering – University of Surrey

Certificate in AI for Healthcare – NUS Yong Loo Lin School of Medicine

Certificate in AI Ethics & Governance – Nanyang Technological University (NTU)

Advanced Professional Certificate in Data Science & AI – Nanyang Technological University (NTU)