Narayan Prusty

I am a Digital transformational business leader and currently hold SG Personalized Employment Pass, I am known for creating break-through global programs, history of developing successful digital strategies and delivery of large-scale technical projects designed to enhance customer experience, increase revenue growth and improve bottom line. Extensive background in CRM technology & Digital wealth platform implementation and ongoing execution, leveraging CoE to drive improved customer experiences, digital product management, Online Forms, B2B & B2C marketing campaigns, Sales, Service & Marketing automation. Solid business reputation known for consulting and collaborating with sales and business leaders to support their business strategies. Leader of CRM process & governance across platforms, execution, data & analytics

I build and lead high performance teams to drive business opportunity to its full potential and monetization with the right application of strategy, partnerships, talent, and execution across geographies (Africa, Middle East & Southeast Asia) & technologies (CRM, Chatbot, RPA, Marketing automation, Voice of customer analytics, Robo advisory & Digital wealth management, Advance call center tech with dynamic IVR, Digital KYC, Helpdesk ticketing system‎ & emerging technologies)

14+ years of progressive experience as a Product Owner within the banking sector.

• In-depth understanding of financial products, services, and country specific regulatory requirements, hands on experience in APAC, EMEA & UK market
• Strong analytical skills, with a demonstrated ability to analyze market trends, customer behavior, and competitor offerings to identify strategic opportunities.
• Proven track record of managing the entire product lifecycle, from ideation to launch, adoption/training while ensuring alignment with business OKRs
• Exceptional communication skills, enabling effective collaboration with cross-functional teams, stakeholders, & clients
• Proficient in Agile methodologies, user story creation, backlog management, and sprint planning
• Experience in working with reputed banks and financial/wealth management firms like ABSA Bank South Africa, Standard

Bank South Africa, Standard Chartered Bank Singapore & Hongkong, SunLife Hong Kong, DBS Bank India & Singapore,

Tawuniya Insurance Saudi Arabia, Danske Bank and Toronoto-Dominon Group Canada

• Acted as a liaison between Group business, T&I, and Sales (Retail & Private Banking Frontline) team to understand the frontliners demand for new features and prioritize the roadmap
• Owned the RM Cockpit product roadmap and met 96% of all features defined by identifying and mitigating any engineering team roadblocks
• Developed and implemented a comprehensive digital roadmap that included 5-year strategic initiatives of RM Cockpit across retail & private banking segments of bank (Sales, Service & Marketing)
• Led 20+ Design Thinking sessions workshop helping Affluents business head to Discover & Define digital roadmap for Frontliners Sales and oversaw Agile Design & Dev sprints to build to pilot MVP solutions
• Collaborate closely with stakeholders, UX/UI designers, developers, and QA teams to define product requirements, features, and prioritize backlog items
• Conduct regular market research and customer feedback analysis to iterate on the product, resulting in enhanced user experiences and increased customer satisfaction
• Worked closely with compliance & Business Resilience Management teams to ensure product offerings adhered to market regulations & standards
• Conduct user acceptance/verification testing (UAT & UVT) & gathered feedback to drive continuous product improvements
• Facilitated cross-functional workshops to elicit requirements, refine user stories, and create product roadmaps
• Co-ordinate with different TP system product owner on alignment of data requirements delivery and data analysis help to T&I
• Coordinate with project sponsors and business stakeholders in the prioritization, risks, and blockers while at the same time collaborating with system delivery teams for consistent and focus implementation
• Demonstrate the product to key stakeholders & MT members on need basis and explain the frontliner journeys defined in the product and highlight the key pain points acknowledged by RM Cockpit product