Mayu Shin

Dedicated and reliable healthcare support professional with extensive experience in patient transportation, hospital food services, and customer-facing operations across Singapore healthcare institutions. Proven ability to work in fast-paced hospital environments while maintaining high standards of safety, hygiene, and patient care. Skilled in supporting multidisciplinary teams, ensuring patient comfort and dignity during care processes, and delivering efficient service operations.

Strong communicator with a consistent record of teamwork, adaptability, and service excellence in both healthcare and hospitality sectors.

Healthcare Porter at Khoo Teck Puat Hospital (KTPH) – Under UEMS (2024-08 – 2025-08)

• Safely transported patients across wards, clinics, diagnostic, and treatment departments in a high-volume hospital environment.
• Ensured patient safety, dignity, and comfort during all transfers and mobility assistance.
• Supported nurses and healthcare staff in efficient patient flow management and operational coordination.
• Strictly adhered to infection control procedures and hospital safety protocols, reducing operational risk and ensuring compliance.

Service Crew at Fishy People Café (2022-05 – 2022-07)

• Delivered prompt and friendly customer service, handling orders and enquiries efficiently.
• Maintained cleanliness and hygiene standards in compliance with food service requirements.
• Supported daily café operations including food preparation and front-of-house service.

Food Service Assistant (FSA) at KK Women's and Children's Hospital (KKH) – Under Sodexo (2015-02 – 2017-04)

• Prepared and distributed meals according to patient-specific dietary requirements and hospital guidelines.
• Coordinated closely with nursing staff to ensure accurate and timely meal delivery.
• Maintained strict food hygiene, safety, and sanitation standards in clinical environment.
• Assisted patients with meal-related requests, ensuring comfort and service quality.

Assistant Restaurant Manager at Burger King Malaysia (2014-05 – 2014-10)

• Supported daily restaurant operations, ensuring smooth workflow and service consistency.
• Supervised team members and maintained service quality standards and customer satisfaction.
• Managed customer complaints and resolved issues professionally to improve service experience.
• Assisted in staff scheduling and inventory control to support operational efficiency.

Crew Member at KFC, Fuchun Community Club (Marsiling) (2011-11 – 2013-03)

• Provided frontline customer service including cashier duties and order fulfilment.
• Assisted in food preparation while maintaining strict food safety and hygiene standards.
• Supported daily outlet operations in a fast-paced service environment.
• Gained foundational knowledge in hospitality operations, food preparation, and customer service management.

Diploma in Hospitality and Culinary Art in Hospitality and Culinary Art – Institut Hospitality Yayasan Pelajaran Johor (2007 – 2010)

Sijil Pelajaran Malaysia (SPM) – SMK Sri Rahmat (2002 – 2006)