Mohamad Ikel
Solution-Focused with over 10 years of experience in the ACMV and technical services industry
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About
Solution-Focused with over 10 years of experience in the ACMV and technical services industry. Proven track record in managing technical operations, driving service revenue growth, and maintaining high-level customer partnerships. Specialist in cooling systems (CRAC/liquid cooling) with a strong focus on lifecycle solutions and operational efficiency.
Experience
Operations Executive at Rittal Singapore & SEA (2024-07 – Present)
- Managed warranty service sales, identifying new customer opportunities to drive year-on-year service revenue growth.
- Conducted regular end-user site visits to identify service opportunities and provide technical solutions based on customer feedback.
- Prepared and managed technical quotations, ensuring monthly financial targets and operational budgets were met.
- Acted as the primary point of contact between technical teams and clients to ensure high-quality service delivery and long-term customer satisfaction.
- Managed Annual Maintenance Contracts (AMC) for Climate Control Cooling Systems and In-row Cooling Units.
- Optimized productivity by managing technical staff planning and deployment for large-scale service activities and overseas projects.
Customer Engineer at Vertiv Singapore Pte Ltd (2022-05 – 2024-06)
- Assist the Thermal Manager to carry out the company's commitment and promise delivery of service level to the customers.
- Carry out preventive maintenance, start up, testing, commissioning, troubleshooting, repairing and retrofitting of Thermal systems and related equipment.
- Carry out planning and scheduling of weekly group operations.
- Participate and contribute to the training, for continual improvement and optimized performance.
Project Executive at Value Plus Engineering Pte Ltd (2021-02 – 2022-01)
- Day-to-day management on site, including supervising and monitoring the site and coordinate sub-contractor works.
- Responsible for maintaining and updating the M&E drawings and site progress and single-line diagram submission.
- Liaise with clients and consultants on project.
- Produce proper reports and documentation before and after project completion.
Field Technician at Mitsubishi Electric Asia Pte Ltd (2018-02 – 2021-02)
- Testing and commissioning systems for proper functioning.
- Performing emergency repairs of indoor and outdoor units.
- Diagnose electrical and mechanical defects and malfunctions.
Technician at Kaer Pte Ltd (2014-12 – 2016-06)
- Monthly servicing
- Assist customers in rectifying problem.
- Troubleshooting of commercial and residential air-con systems
- Assist supervisor in supervising/leading workers.
Education
Diploma in Mechanical & Electrical Services Supervision – Institute of Technical Education (2018-04 – 2020-09)
Nitec in Facility Technology (Air-conditioning & Refrigeration) – Institute Of Technical Education (2013-01 – 2014-12)
GCE N level – Yishun Secondary School (2009-01 – 2012-12)
PSLE – Xishan Primary School (2003-01 – 2008-12)
