Nenden Sitii

A diligent and hardworking professional with proven track record in various roles. Adaptable and quick to learn, leveraging extensive job experience. Open to constructive criticism as a catalyst for continuous improvement.

Customer Support - DHL Supply Chain - Singapore

(2025-12)

• Problem solver providing the correct solutions for every issue customers face.
• Manage customer interactions effectively and efficiently while providing excellent customer support.
• Handling 35–60 email cases per day.
• Consistently achieving KPI targets.
• Demonstrated the skills and professionalism needed to meet and exceed expectations outlined in the job description.

Customer Service Officer - ST Engineering - Singapore

(2025-03 - 2025-11)

• Skills and professionalism needed to meet and exceed the expectations outlined in job description.
• Thrive in fast-paced environments where multitasking and working under pressure.
• Highly familiar with CRM systems.
• Manage customer interactions effectively and efficiently providing excellent customer support.

Part-time Retail assistance - Hijabville

(2024-04 - 2025-03)

• Managed store operations, ensuring smooth customer service and maximizing sales.
• Promoted products on social media, using targeted strategies to boost visibility and sales.
• Assisted with administrative tasks to improve efficiency and support daily operations.

Part-time Barista - Starbucks - Singapore

(2023-05 - 2024-10)

• Worked as a barista, providing excellent customer service and high-quality services in a fast-paced setting.
• Performed routine cleaning to maintain hygiene and cleanliness.
• Managed stock inventory three times a week for accuracy.

Part-time Barista - Komma Cafe - Singapore

(2022-07 - 2023-02)

• Barista: Crafted specialty coffees, maintained a clean workspace, and provided excellent customer service.
• Operated espresso machines and POS systems.
• Trained new staff members on daily operation and customer service standards.
• Cashier: Handled cash transaction, processed payments, and resolved customer inquiries.
• Met sales targets with accuracy and efficiency.

Diploma - International Human Resource - Republic Polytechnic (2025-10 - 2028-04)

Higher Nitec - Sports Management - ITE College EAST (2022-02 - 2025-02)

Secondary School N and O Level - Deyi Secondary School (2018-01 - 2021-09)