Noah Chan

Senior public-sector leader with 15+ years in strategic planning, governance, risk, and organisational transformation across Singapore’s courts, health, and culture sectors. Experienced in turning complex mandates into clear operating structures, aligning stakeholders, and enabling confident decisions. Known for combining policy judgment with hands-on execution in high-stakes, cross-agency environments, and now strengthening this foundation with business data and analytics through the BCG RISE Fellowship.

Seeking leadership roles where resilient systems, disciplined execution, and practical transformation matter.

Senior Manager (Planning, Admin, Risk and Knowledge Management) at Ministry of Culture, Community & Youth (2025-01 – 2026-01)

Brought in on contract to stand up the governance, risk, and knowledge management functions for a newly formed Division delivering the SG Culture Pass – a national initiative to democratise local arts and heritage programmes.

• Designed and rolled out the Division's enterprise risk management framework, covering 6 risk categories, including strategy and operations, enabling leadership to track and escalate emerging risks in a single view.
• Established knowledge management practices for the new Division, including knowledge repository and playbooks, reducing onboarding time and preserving institutional memory across workstreams.
• Coordinated project delivery across over 100 partner agencies, tracking milestones and unblocking dependencies to keep five concurrent workstreams on schedule for key milestones leading to launch.
• Served as Secretariat to the Steering Committee, Technology Committee, and Division leadership meetings — driving agenda-setting, decision tracking, and follow-through on action items.
• Built the SOP for sectoral stakeholder engagement, structuring more than 20 consultations with arts, heritage and ticketing partners that fed directly into the SG Culture Pass launch.

Assistant Director (Communications and Risk Management) at SG Courts (2022-01 – 2024-05)

Held a dual portfolio across Communications and Risk Management for Singapore's judiciary, reporting to senior leadership.

• Internal Communications: Owned internal communications and ground-sensing reporting reaching over 1,000 staff across the Supreme Court, State Courts and Family Justice Courts, including intranet and major event messaging.
• Risk Management: Drove the Court's enterprise risk management cycle — risk identification workshops, quarterly reviews, and Board-level reporting — covering 6 risk categories across over 10 divisions.
• Procurement & Events: Led procurement and event management for 2 flagship events including Opening of the Legal Year and Mass Call, under government procurement rules.
• Annual Report: Designed the Supreme Court Annual Report 2023 end-to-end — editorial, design, and stakeholder sign-off across over 20 contributors — delivered on schedule.

Senior Manager (Community Care Facilities) at Ministry of Health (MOH) (2020-06 – 2021-12)

Seconded to MOH’s Community Care Facilities Task Force at the height of the COVID-19 pandemic, leading forward planning for government quarantine and community care infrastructure at national scale. Awarded the Covid-19 Resilience Medal for this work.

• Coordinated across over 7 government agencies (incl. MOH, MOM, SAF, HPB) and 10 contractors to align operational requirements, decision rights, and escalation paths during rapidly shifting pandemic conditions.
• Built capacity-planning models that led to the scaling up and scaling down of more than 10 CCF facilities — sizing bed inventory, supplies requirements, and budget envelopes totalling over $200M across the Task Force's mandate.
• Maintained full audit-grade compliance with Instruction Manual and IM rules through the surge — ensuring all government assets were tracked, accounted for, and redeployed on demobilisation with zero adverse findings.
• Onboarded and trained team of 8 new Task Force members rotating in from across the Public Service and beyond, accelerating the team’s time-to-productive in a high-tempo crisis environment.

Assistant Director (Strategic Planning & Policies) at SG Courts (2012-11 – 2020-05)

• Led organisational development workstreams for the integration of the Supreme Court and Family Justice Courts — driving structure, role-mapping, and change management across 500 affected staff and 12 divisions.
• Led international benchmarking of judicial performance indicators against international jurisdictions (incl. US, UK, China, Malaysia, Hong Kong), informing the Supreme Court's KPI framework and annual reporting to the Chief Justice and senior management.
• Owned the Supreme Court's ISO 9001 Quality Management System as certified auditor — conducting internal audits over 8 cycles and securing successful re-certification with all issues resolved and closed.
• Conceived and delivered the Judicial Heritage Gallery (launched 6 January 2020) — a permanent, public-facing installation showcasing Singapore's judicial history, from curatorial concept through vendor management to opening.
• Drove the Supreme Court's successful attainment of Singapore Quality Class (SQC) certification with Niches in People and Service — leading the assessment evidence pack and assessor engagement.

Senior Head (Criminal Trials & Appeals) at Supreme Court (2011-03 – 2012-10)

• Directed end-to-end registry administration for Criminal Trials, Preliminary Inquiries, Criminal Motions, and Appeals — including diary management for the Registrar and listing coordination for high-profile cases.
• ISO 9001 (Quality Service Management) internal auditor
• Facilitated paper-less hearings project – an initiative aimed at digitalisation of court hearings and reduce use of voluminous paper documents

Assistant Manager, Student Service Centres at Chinese Development Assistance Council (2001-12 – 2004-09)

Ran two centres with 10 staff; recruited and arranged tutors; served as Treasurer of the centres' Management Committees.

Area Manager → Warehouse & Distribution Manager → Regional Logistics Manager at Kumon Asia & Oceania (2004-09 – 2009-06)

Progressed across three roles; oversaw 34 learning centres, planned 3,000+ SKUs and 75 study-centre logistics; set up a new global distribution centre in Kuala Lumpur.

Business Manager / Co-founder at Andrew & Anderson Patisserie Pte Ltd (2009-06 – 2011-01)

Co-founded and ran a retail F&B start-up; led B2B sales with corporate partners, festive-season planning, and multi-channel marketing.

Teacher, Radin Mas & Blangah Rise Primary Schools at Ministry of Education (2010-01 – 2011-01)

Certificate of Completion with Distinction in Applied AI and Data Analytics (AADA) – Boston Consulting Group (BCG) RISE Programme

Bachelor of Engineering in Electrical & Electronic Engineering – Nanyang Technological University Singapore

GCE Advanced Level Certificate in Physics, Chemistry, Economics, Mathematics – St Andrew's Junior College