Rachel Lin
Learning & Development Manager
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About
A driven, empathetic, and action-oriented professional who builds trust quickly and delivers practical solutions that produce meaningful results.
Experience
Strategic Learning & Development and Customer Experience Leader with over 19 years of experience in the beauty and wellness industry, including 8 years specializing in training, capability development, and service excellence.
Proven track record in designing practical, results-driven programs that improve consultation quality, sales performance, and customer experience across multi-outlet environments. Combines deep frontline expertise with strategic program design to align marketing, operations, and service delivery into a cohesive brand experience.
Experienced in product and treatment development, market adaptation, and regional brand training. Known for translating technical knowledge into actionable frameworks that enable teams to perform confidently and consistently.
Education
- Advanced Certificate in Training and Assessment (ACTA)
- Diploma in Business Management — MDIS
- CIDESCO Diploma
- NITEC in Spa Operations
