Rangiytaa V

Operations Governance and Control Manager

Talent

SingaporeMember since August 19, 2026

Microsoft Office SuiteOracleCRMWorld CheckSafe WatchCustomer Service Excellence

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Microsoft Office SuiteOracleCRMWorld CheckSafe Watch

About

Dynamic banking professional with extensive experience in operations management, trade finance, AML compliance, and corporate banking. Proven ability to lead teams, optimize processes, and ensure regulatory adherence. Skilled in driving efficiency, managing risk, and delivering exceptional service standards in high-pressure environments.

Experience

Fraud Investigation Customer Service Officer - DBS BANK LIMITED

(2025-12)

Independently assess detected suspicious transactions, intercept and discard these transactions regarded as fraud transactions.
Responsible in identifying victims from money mules / fraudsters pretended to be customers by asking the correct and appropriate questions.
To provide necessary counselling and education regarding fraud cases to potential victims.
To collect information from victim by phone or by direct interaction from detected cases and analyse/study emerging fraud trends and patterns.
Maintain database of frauds detected/reported for timely retrieval and analysis.
Coordinate with law enforcement agencies to assist in tracking and recovering of funds lost by the Bank’s customer.

Operations Governance and Control Manager - Habib Bank Limited

(2023-06 - 2025-12)

Led a team of 5 in branch operations, ensuring compliance with AML and CDD ( Net Reveal, Dow Jones Factiva, World-Check, Google applications) requirements for trade finance documents.
Streamlined document screening and approval processes, reducing turnaround time by 25%.
Managed corporate account screening, payments, and remittances, ensuring accuracy and regulatory compliance.
Oversaw audit trails and updated operational manuals to align with industry standards.
Generated timely management reports for the senior management team.
Exceeded expectations by meeting the KPI before the trade’s cutoff time and experience in handling large volume for AML screening cases.

Associate (Operations & Services) - State Bank of India

(2011-02 - 2023-05)

Managed settlements and corporate banking operations, including FX, SPOT, SWAP, and MM deals.
Ensured accurate validation and timely settlement of trades; prepared daily NOSTRO reports.
Handled corporate internet banking requests and processed high-value remittances.
Played a key role in digital banking initiatives, including YONO launch and FOCRM project.
Selected for overseas conclaves to represent the bank in digital transformation projects.

Membership Service Executive - NUSS Graduate Club

(2010 - 2010)