Rhai 0909

Pursuing opportunity which will allow me to grow professionally and effectively, utilize my skills to promote corporate work, exceed team goals and to obtain a position related to my previous works which can further develop or enhance.

Sales Operations Management Coordinator - Flux General Contractors Pte. Ltd. - Singapore

(2022-10)

Plumbing, Reinstatement & General Contractor

• Monitor paid invoices and support the sales team in achieving monthly sales targets and business goals.
• Prepare and maintain monthly sales commission and cost reports.
• Coordinate daily schedules and activities of sales employees and field workers.
• Prepare and coordinate purchase orders, product demonstrations and deliveries.
• Handle project administration, documentation and general office coordination.
• Maintain accurate records and ensure timely completion of administrative and operational requirements.

Sales Admin Coordinator - Flux General Contractors Pte. Ltd. - Singapore

(2022-10)

Plumbing, Reinstatement & General Contractor

• Managed customer and client requests through phone calls, WhatsApp, email inquiries, and other communication channels.
• Prepared and processed quotations based on customer requirements.
• Verified and authenticated job confirmations to ensure accuracy before scheduling.
• Coordinated job schedules, manpower allocation, and service timings.
• Prepared and submitted required project and administrative documents to clients.
• Coordinated with internal teams and clients to ensure smooth execution of scheduled jobs.

Customer Care Executive - EXL Service - Pasay City, Philippines

(2020-02 - 2022-07)

Management Consulting Company

• Provided health concierge support to patients and members through inbound calls, assisting with commercial health plan benefits and coverage inquiries.
• Handled claims, billing concerns, and questions regarding services not covered or paid by insurance.
• Assisted in resolving incorrectly coded medical procedures and diagnoses.
• Coordinated with physicians, healthcare facilities, and responsible departments regarding claims and patient concerns.
• Managed patient complaints and appeal cases while ensuring appropriate documentation and follow-up.
• Provided accurate and timely information while maintaining a professional and patient-focused approach.

Utilization Management CSR - EXL Service - Pasay City, Philippines

(2020-02 - 2022-07)

Management Consulting Company

• Provided non-clinical support to healthcare providers by reviewing patient procedures and diagnoses against medical-necessity requirements.
• Reviewed healthcare cases and assisted in determining appropriate care and authorization requirements.
• Created and processed authorizations for scheduled surgeries, emergency admissions, direct hospital admissions, and hospital-to-hospital transfers.
• Processed referral requests for consultations and other healthcare services.
• Assisted physicians and healthcare providers in verifying insurance authorization status and coverage.
• Coordinated schedules for clinical requests, peer-to-peer consultations, and related appointments.
• Maintained accurate records and ensured timely processing of authorization requests.

Technical Support Specialist - Alorica, Inc. - Makati City, Philippines

(2018-02 - 2020-12)

Business Management Consulting Company

• Handled inbound and outbound customer calls related to technical and service concerns.
• Troubleshot and resolved issues involving internet, telephone, and cable services.
• Assisted customers with billing concerns, account inquiries, and service-related issues.
• Recommended appropriate products, service packages, and solutions based on customer needs.
• Ensured accuracy of customer charges, account information, and service adjustments.
• Provided clear and professional customer support while maintaining service quality standards.

Toyota Production System (TPS Admin) - Karzai Corporation - Cabuyao, Laguna, Philippines

(2017-04 - 2018-01)

Industrial Company

• Performed administrative and manufacturing support functions in accordance with the Toyota Production System (TPS) and Just-in-Time (JIT) principles.
• Coordinated manpower assignments across machinery and production activities.
• Monitored finished-goods inventory in the staging area and maintained accurate production records.
• Assisted in weekly production and delivery planning to support on-time deliveries.
• Maintained customer information and production-related documentation.
• Built and maintained positive relationships with customers through regular communication and follow-up.
• Conducted after-sales follow-ups to monitor customer satisfaction and support long-term client relationships.

Sales Associate - 7-Eleven, Inc. - Lucban, Quezon, Philippines

(2016-04 - 2017-01)

Convenience Retailing Company

• Greets customers in a friendly and professional way.
• Take orders from customer and recommend about signature products.
• Ensure customer satisfaction by asking for feedback or suggesting beverages.
• Ensure excellent customer service and maintain professional demeanor.
• Engaging sales and customer service.
• Handling cash and store profit.
• Maintaining and sustaining all standard procedure.

Student Assistant - Southern Luzon State University - Lucban Quezon Province

(2014-06 - 2016-12)

Bids and Awards Committee (BAC) Office & Procurement Office

Bachelor - Public Administration - Southern Luzon State University (2016)

Secondary - Mt. Diwata National High School (2011)

Primary - Mt. Diwata Elementary School (2005)