Steven He

Strategic Chief Operating Officer with over 20 years of leadership experience turning around hardware technology startups and scaling multi-site operations across APAC, EMEA, and the US. Excelled in driving igloo from loss-making to near break-even (FY2025 US$11M revenue) and on track for US$1M profitability in FY2026 by building a resilient supply chain that mitigates US-China trade-war tariffs and pivoting into the high-growth North America Multifamily Residential (MFR) segment with new regulatory-compliant hardware and platforms. Proven in delivering P&L improvements, margin expansion, product innovation, and lean global operations while leading by example in high-performance, objective-driven cultures.

Chief Operating Officer at igloocompany Pte. Ltd. (igloo) (2022-08 – Present)

Turned around a mission-driven smart access technology startup from loss-making to profitability through supply-chain resilience, new market entry, and disciplined product execution.

• Delivered profitability turnaround: Achieved near break-even in FY2025 with US$11M top-line revenue; secured Q1 FY2026 breakeven and on track for US$1M full-year profitability
• Drove hardware margin expansion: Improved portfolio contribution margin by 8% on average (50% → 58%, range 5–15% per SKU)
• Pivoted into NA MFR segment: Launched 4 new SKUs and a new platform in FY2025 with Taiwan supply-chain partner; secured UL 10C fire-rating and ANSI-B certifications
• Secured EU market growth: Delivered 4 refreshed SKUs and new EN 18031-compliant platform contributing US$4M in EU sales
• Built trade-war resilient supply chain: Diversified manufacturing footprint beyond China by establishing new Taiwan supply chain in FY2025
• Streamlined global operations for efficiency: Reduced total headcount from 35 to 23 while building PMO department and implementing NPD process
• Fostered high-performance culture: Introduced anti-corruption policy in China and performance-based rewards
• Directed 13 offices supporting 10,000 properties by 2025; enabled 40+ partner integrations
• Managed full P&L and budgets; supported US$12M Series B1 (2022)

Program Manager at Rockwell Automation (2012-02 – 2020-09)

Managed US$70M+ global automation portfolio targeting oil & gas and FMCG industries.

• Led development of entirely new next-generation distributed I/O platform (software + hardware) from concept through ongoing development
• Managed ~US$15M in project budgets across multiple SKUs, consistently delivering within ±5% of target
• Coordinated cross-functional international teams and vendors across China, Poland, US, India, and Singapore
• Implemented KPI frameworks that drove continuous performance monitoring and improvement across complex, multi-country programs

B.E.E. (Honours) in Electrical & Electronic Engineering – Universiti Teknologi Malaysia (UTM)