Suzette Tapia

Strategic content design leader with 15+ years of experience driving user‑centered content strategies for enterprise software. Certified PMP and PSPO with a proven record of leading cross-functional teams, managing complex initiatives, and delivering high-impact content in Agile environments. Known for bridging UX, engineering, and business needs to achieve on‑time, high-quality outcomes.

Experienced in AI‑enabled workflow optimization, accessibility, and localization, with a disciplined, human‑in‑the‑loop approach.

I lead content and UX delivery projects with a focus on clarity and user-centered design. I’ve managed global documentation for enterprise software, including AutoCAD, and managed information products for Lexmark/Xerox printers. I specialize in UX writing, accessibility, and workflow optimization, while guiding cross‑functional teams with empathy and clear communication. My work makes complex information simple and helps users have better experiences with technology.

I hold a degree in Computer Science, which gave me a strong foundation in technology and problem-solving. I am a certified Project Management Professional (PMP), bringing proven skills in leading projects and teams. I also earned the Professional Scrum Product Owner (PSPO) certification, which strengthens my ability to guide product vision and priorities.

In addition, I completed UX certifications that highlight my expertise in user experience design and writing, helping me create clear, accessible, and user-focused solutions.