Timothy Chok

Hi, I am an IT / Helpdesk Support professional with hands-on experience delivering first and second-line technical support across software, applications, and end-user systems. I specialise in troubleshooting hardware and software issues, managing user accounts, and ensuring IT security compliance, all while maintaining clear documentation and knowledge base resources that keep teams running efficiently. Beyond the technical side, I am known for being approachable, reliable, and easy to work with.

To me, IT support is not just about fixing problems it is about building trust, empowering users through training and guidance, and being the dependable person that both individuals and organisations can count on.

IT/Helpdesk Support Executive at Opensoft Singapore Pte Ltd (2023-11 – Present)

• Delivered 1st and 2nd line helpdesk support for enterprise payroll software, business applications and end-user systems, resolving hardware, software, and application-related issues efficiently.
• Investigated and resolved application errors, system bugs, and data discrepancies across Windows-based environments, ensuring uninterrupted business operations and SLA compliance.
• Supporting onboarding and offboarding processes in line with IT security compliance requirements.
• Acted as key liaison between Sales, R&D, and system administrators to escalate, analyse, and resolve complex technical issues, maintaining accurate documentation and IT asset records throughout.
• Handled 30+ daily customer interactions via calls, emails and Telegram, while delivering user training and guidance to improve self-service adoption.

Graphic Designer at Ritz Gold Gallery Sdn. Bhd (2022-09 – 2023-09)

• Designed and presented ready-to-use career development slides for company staff training.
• Reduced production costs by negotiating better rates with print vendors.

Graphic Designer at The Big G Sdn. Bhd (2021-09 – 2022-08)

• Created logos, illustrations, and typography for various organizations.
• Troubleshooting design issues or revising designs to meet client need.
• Collaborated with the internal operationals team and clients to develop creative solutions.

Tour Operator & Graphic Designer at Aiemoda Tour & Travel Sdn. Bhd (2017-06 – 2018-08)

• Liaised with hoteliers and resort representative
• Handled booking, invoicing, and issuing of tickets. Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
• Provided high-level customer support, assisting clients with complex processes and offering translation services to ensure clear communication and timely resolution.

Bachelor of Business Computing (Honours) in Business Computing – University of Malaysia Sabah Labuan International Campus (UMS)

Diploma in Graphic Design in Graphic Design – Cosmopoint College Kota Kinabalu