Muhammad Zulfadli
IT Helpdesk Engineer
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About
Skilled-oriented Desktop Support Specialist with over 3 years of experience in delivering comprehensive technical support and maintaining efficient IT environments. Proficient in troubleshooting and resolving a wide range of hardware, software, and network issues for Windows. Demonstrated ability in deploying, configuring, and updating software applications, ensuring seamless integration and functionality.
Have knowledge of Networking skills. Looking forward to use my knowledge and skills as a Network Engineer.
Experience
IT Helpdesk Engineer - UIC Asian Computer Services Pte Ltd - Singapore, Singapore
(2025-07)
- To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
- Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
- Provide technical service to end users, troubleshooting issues related to personal computers, applications, and IP phones
- Perform remote assistance through diagnostic techniques and pertinent questions
- Single point of contact between end-users, next level support until issue is resolved
- To ensure all the information keyed into the Incident Management System are accurate and complete
- Setup of new desktops and laptops in accordance with organisation policy
- Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
- Ensure the accuracy of the asset information such as all are tagged
- Record the asset database accompanied by necessary form duly signed
- To assist in the testing and rollout of the software / patches to all desktops /laptops
- Work closely and provide technical support to other IT teams as required
Office Solutions Engineer - Fujifilm Business Innovations - Singapore, Singapore
(2023-08 - 2025-07)
- Lead business consulting engagements and provide technical sales support to customers
- Collaborate with Sales and Delivery team to prepare documents (e.g., client proposals, tender responses)
- Set up new multi-functions devices (MFDs) and install software at customers' premises
- Set up Electronic Partnership Broadband (EPBB) and provides technical support
- Troubleshoot printing and scanning issues (onsite and remote support)
- Provide user training to customers
- Mentor junior team members
- Collection of unused consumables of printers
Associate Cyber Security Engineer - BitCyber Pte Ltd - Singapore, Singapore
(2021-12 - 2022-06)
- Assist customers to plan, deploy and monitor security solutions.
- Educate customers on security solution.
- Assist customers with technical queries and issues.
- Collaborate with other IT professionals to ensure overall security posture
- Develop and enforce security protocols and policies
Support Engineer - Wei Long Electronics Engineering Pte Ltd - Singapore
(2021-08 - 2021-11)
- Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
- Installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks.
Cyber Security Bootcamp Graduate - Cybint Solutions
(2021-04 - 2021-07)
- Cybersecurity Framework Application
- Detection and Monitoring
- Network & Application Security
- Threat Detection & Prevention
- Threat Intelligence
- Digital Forensics
Service Crew (Pizza Maker) - Domino's Pizza Singapore - Singapore
(2020-06 - 2020-08)
- Ensure optimal level of sanitation and safety standards in work areas at all times.
- Maintain and operate large cooking equipment such as pizza ovens.
- Coordinate with customers to take all food and drinks order and ensure appropriate payments from all customers.
- Assisted with food preparations to service.
Movers (Crew) - Asian Tiger Group - Singapore
(2017-06 - 2018-06)
- Wrap furniture with protective materials.
- Load, pack and unload items with care.
- Ensure items are not damaged with moving process.
- Place items in the requested positions at the new location.
- Take inventory of items and ensure that no items are lost during transportation.
Banquet Server - M Hotel Singapore - Singapore
(2013-05 - 2014-01)
- Setup for daily events, attend to guests, needs and mentor part-timers.
- Setting up of basic AV equipment.
- Guest relations; assist and liaise with event coordinators regarding the event breakdown.
Education
Bitdefender Certified MSP Technical Specialist - Bitcyber Pte Ltd
Bitdefender Certified Technical Specialist For Bitdefender Consumer Line - Bitcyber Pte Ltd
Network Configuration - ST Electronics
Associate Security Analyst - Information Technology (Cyber Security) - NTUC LearningHub (2021 - 2021)
Advanced Certificate - Information Technology - Lithan Academy (2020 - 2021)
N Levels - Chong Boon Secondary School (2003 - 2008)
