Knowledge Base - 4+ job offers

Application support role is the first line technical support to support both internal users and customers who raised through Customer Services and Sales to initial troubleshooting, diagnosing, researching and identifying solutions, below are the detail responsibilities by role Responsibilities: Supp

SOC Analyst (Level 1) • Experience in monitoring SIEM (Dashboards, Alerts and Notifications) for Security Incidents • Understanding of Classify / Segregate incidents into appropriate categories based on severity and type • Experience in taking actions based on incident severity (follow incident resp

TELUS Digital

Description The Customer Support Agent role demands excellent customer service skills, focusing on prompt and accurate inquiry responses, effective troubleshooting, and timely case escalation. Successful candidates must be highly computer literate, proficient in AI productivity tools, and have prior

TP

*Summary** : The Knowledge Base Administrator is responsible for creating, editing, organizing, and managing content on the ASK Portal to ensure call center agents have access to accurate and up-to-date information. This includes FAQs, troubleshooting guides, product details, and promotional content