กมลรัตน์ เลาหวิรภาพ

Administrative professional with over 8 years of experience in customer service and document-related work. Experienced in document preparation and verification, coordination with customers, sales teams, field operation teams, and internal departments, as well as report preparation and task follow-up. Able to manage multiple tasks and meet deadlines. Interested in developing Microsoft Office and Excel skills for administrative, coordination, and operations roles.

Service Administration Officer at Advance Group Asia Co., Ltd. (2018-05 – 2026-07)

• Coordinated with customers, field operation teams, and internal departments to plan services, schedule assignments, and resolve issues.
• Prepared service documents in advance to meet KPIs and deadlines.
• Coordinated and confirmed customer appointments and verified required information and documents.
• Monitored work status and service results to ensure timely completion and service quality.
• Prepared service reports, including product usage and expense reports.
• Recorded and followed up on customer complaints and coordinated with relevant departments through resolution.
• Prepared and maintained documents, including approval requests, operational documents, and audit documents.

Bachelor of Business Administration in Management – Rajamangala University of Technology Krungthep