ชัยธวัช พรมศรี

NOC / Network Support professional with over 6 years of experience in network monitoring, incident management, troubleshooting, and technical support. Currently supporting NT's SOC operations as an outsourced IT professional, with hands-on experience monitoring network services and cell sites, performing initial incident analysis, escalating incidents to relevant technical teams, and supporting service restoration. Strong understanding of TCP/IP, network fundamentals, Windows, Microsoft 365, and IT operations, with a strong interest in developing further expertise in networking, infrastructure, and cybersecurity.

IT Helpdesk (NT SOC) at Billone Professional Service Company Limited (2020-01 – Present)

• Monitor network services, Cell Sites and IoT systems to identify service abnormalities and potential incidents.
• Perform initial incident analysis and troubleshooting based on alerts and user-reported issues.
• Coordinate and escalate incidents to relevant technical teams for further investigation and resolution.
• Support monitoring and mitigation of spam calls and SMS activities.
• Document incidents, troubleshooting procedures and resolutions.
• Perform basic network troubleshooting and analyze connectivity-related issues.

Bachelor of Engineering in ELECTRONIC AND TELECOMMUNICATION ENGINEERING – the King Mongkut's University of Technology Thonburi