ภาวิณี หนูสันเทียะ

Results-driven Area Manager with extensive expertise in Specialty Coffee & F&B Management. Proven track record in driving sales growth, analyzing costs to maximize profitability, and consistently exceeding sales targets by 7%. Expert in maintaining strict QSC (Quality, Service, and Cleanliness) standards and managing multi-unit operations.

Strong leadership in labor cost optimization, waste minimization, and team development. Highly skilled in technical operations, including Coffee Extraction (Speed/Slow Bar, TDS control), Brewing, Coffee Cupping, and Ceremonial Matcha preparation.

Area Manager - Hokkido Cafe

(2026-02)

• Monitored and pushed branch sales to achieve targets; analyzed financial reports to propose revenue-generating strategies.
• Audited branches to enforce strict QSC standards and optimized visual merchandising.
• Controlled labor costs and operating expenses; reduced material waste and optimized stock management.
• Mentored and evaluated Store Managers to enhance performance and operational efficiency.
• Authored training manuals and learning materials to establish operational standards for future expansions.
• Developed and launched new seasonal beverage concepts to boost revenue.
• Analyzed monthly sales and performance data to deliver strategic insights to executive management.

Store Manager - Hario Cafe

(2023-07 - 2026-02)

• Managed overall operations for the Sukhumvit 33 and Thaniya Silom branches.
• Analyzed monthly and annual sales performance to design growth strategies.
• Oversaw store management across all sales platforms, including online delivery applications.
• Supervised stock ordering and inventory control to optimize operational costs.
• Offered in-depth product knowledge to drive sales for HARIO merchandise.
• Maintained coffee extraction quality and monitored TDS values for both Speed Bar and Slow Bar setups.
• Hosted external catering events and led public workshops on brewing techniques (Drip, Syphon, Drip Tea, Matcha).
• Managed event booths at major exhibitions (e.g., Coffee Fest, Coffee Hub CTW), handling stock ordering and onsite sales.
• Handled POS systems, petty cash, staff scheduling, and resolved customer complaints effectively.

Barista Supervisor - Hario Cafe Bkk (Thaniya Plaza)

(2022-02 - 2023-07)

• Analyzed sales performance and managed stock inventory to minimize product loss.
• Controlled beverage quality through precise extraction techniques and TDS metrics for Speed Bar and Slow Bar.
• Facilitated customer workshops focusing on Drip, Syphon, Drip Tea, and Latte Art.
• Supervised online sales platforms, handled customer relations, and resolved team conflicts.
• Actively participated in major coffee and tea exhibition booths.

Barista - Hario Cafe Bkk (Thaniya Plaza)

(2021-01 - 2022-02)

• Conducted coffee cupping sessions and planned coffee bean orders.
• Crafted premium beverages while ensuring rigorous extraction and TDS quality standards.
• Educated customers on HARIO equipment; led Drip, Syphon, and Drip Tea workshops.
• Handled daily online orders, assisted with catering events, and supported coffee fest booths.

Barista - CPS Coffee

(2019 - 2020)

• Prepared and served specialty beverages according to brand standards.
• Handled daily opening and closing procedures, and managed inventory counts.
• Maintained clean, organized, and welcoming cafe environments.

Wine Specialist / Sales - Wine Connection (Wine Shop)

(2018 - 2019)

• Provided professional recommendations and insights to customers regarding wine selections.
• Completed daily sales summaries and generated reports for relevant departments.
• Audited wine stock daily and managed product displays and shop cleanliness.

Barista - Starbucks Coffee Thailand - Central Salaya | The Mood Nakhon Chai Si (DT) | Index Rama 2 (DT)

(2013 - 2018)

• Awarded No.1 in Thailand for driving the highest sales during the Christmas Beverage Campaign via targeted upselling and customer need analysis.
• Played a critical role in enforcing store cleanliness, achieving the No.1 Quality Assurance (QA) score nationwide.
• Ranked No.1 nationally for queue management efficiency and peak speed-of-service accuracy.
• Selected for the launch team of 3 new branches; optimized bar layouts and organized stock systems for successful opening days.
• Adhered strictly to Starbucks Gold Standards, ensuring food safety, drink quality, and delivering "Legendary Service".
• Gained deep operational experience in both High-Traffic Mall formats and high-speed Drive-Thru environments.

Shift Member - Dairy Queen Thailand

(2011 - 2012)

• Produced soft-serve ice cream and beverages following strict brand recipes and visual standards.
• Promoted new seasonal items and suggested size upgrades to maximize store daily sales.
• Maintained machines and storefront hygiene according to strict Food Safety regulations; managed stock checks and expiration dates.

Cinema Staff - EGV Big C Aomyai

(2010 - 2011)

• Prepared concessions (popcorn/beverages) and managed stock for fast-paced service; achieved No.1 rank in branch sales for promotional Bucket Sets.
• Welcomed guests, provided movie schedules, and communicated promotional campaigns.
• Conducted theater inspections before and after showtimes to guarantee the best guest experience.

Vocational Certificate - Business Computers - Krungthonburi Technology School (2010)