บุษกร คำภักดี

Customer Service and Administrative professional with experience supporting corporate, government, and international customers in telecommunications, hospitality, and public services. Skilled in customer service, administrative support, complaint handling, document management, and team coordination. Able to achieve KPI targets, solve customer problems, and provide quality service in a fast-paced environment.

A responsible, adaptable, and detail-oriented person with good communication skills and the ability to work well with different teams.

Customer Service Representative at Sky CC Co., Ltd. (2025-12 – 2026-08)

• Achieved Grade A quality scores (96% Inbound / 95% Non-Voice) in the first month following 1 week of training.
• Handled 701 total cases in Feb 2026 with a daily average of 35 cases, outperforming the team average of 23 cases per day by 50% while meeting all KPIs.
• Assisted travelers across 5 channels, efficiently resolving urgent last-minute airport requests.

Customer Service Representative at Advanced Research Group Co., Ltd. (2024-11 – 2025-08)

• Provided customer support for corporate and government clients on mobile, internet, billing, and technical troubleshooting, coordinating with specialized teams for MPLS, server, cloud, and trunk solutions.
• Managed customer cases in accordance with ISO service standards and consistently achieved KPI targets through effective problem-solving and cross-functional coordination.

Front of House Staff at ThaiSea Seafood Grill (2022-10 – 2022-12)

• Provided excellent customer service to international guests, communicating in English daily while serving mainly Emirati and Thai customers in a fast-paced restaurant environment.
• Built positive customer experiences through effective communication, teamwork, and efficient service during busy operating hours.

Administrative Intern at Roi Et Damrongdhama Center (2021-12 – 2022-03)

• Supported complaint handling, document preparation, and coordination with internal and external government agencies to ensure timely public services.
• Recommended the use of scan-to-text tools to digitize paper documents, reducing manual data entry and improving the efficiency of report preparation for the team.

Bachelor of Arts in Social Sciences – Khon Kaen University (2018-08 – 2022-05)