Natchaya Meenak

Experienced in coordination and problem-solving. Be a fast learner and responsible. Always ready to learn new things.

Seeking the position to further develop my knowledge and skills within social media platforms with communication and coordination skills based on my past work experiences.

Content Moderator - Thailand at Tiktok Technologies Ltd. (2023-10 – 2026-08)

Responsible to keep the online community safe by reading, viewing, listening, and examining user-generated content to ensure they comply with community guidelines for maintenance of standards for the security of online communities.

• Ensure legal compliance and safety of content uploaded to the platform.
• Maintenance of standards for the security of the online communities.
• Work on time for timely management of content that violates the policies.
• Ensure the safety and well-being of the TikTok user community by addressing potentially harmful content and behavior.
• Communicate with team to maintain and improve accuracy consistently.

Customer Service Agent - Customer Service Supervisor at Digital Commerce Co., Ltd. (2022-02 – 2023-10)

Employed by a health and wellness brand “Bewell” Handled customer inquiries, resolved complaints, and provided product consultations while overseeing overall team operations.

• Recorded and analyzed team performance statistics to ensure all operations aligned with KPIs.
• Overseeing the end-to-end product claim and return process, validating warranties in strict accordance with company conditions.
• Managed high-volume customer inquiries via e-commerce chat platforms, ensuring prompt, professional, and accurate responses.
• Utilized e-commerce back-end systems to track, verify, and resolve order errors and shipping issues for customers.
• Coordinate with internal departments to resolve customer complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers.

Bachelor of Arts in Faculty of Archaeology – Silpakorn University (2020-05)