Developed and managed the product roadmap for the auto allocation of Delinquent cases from source to field collector
- Responsible to create the roadmap to nurture a product from conception through design and into usage and adoption amongst the defined customer segment
- Responsible to manage the life cycle of a product portfolio, measured in terms of customer feedback and defined business outcomes
- Worked collaboratively across various internal stakeholders involved in successfully bringing the product to market, including technology, data analytics, risk, compliance, service, marketing, operations and the sales and relationship teams
- Managed to reduce the human intervention by almost 80% which helped to mitigate the error and efficiency increased by 10% in total
- Formulated the different strategies by analyzing the customer behavior outside and within the organization to reduce the delinquent base up to 20% on overall book, which helped in increasing the efficiency by 5%
