Project Manager (Private Customer) - VIM & VIGOR TRADING Co.,Ltd (Pernod Ricard Thailand Authorized Corporate Agent) - Bangkok, THAILAND
(2022-01 - 2026-12)
Results-driven Project & Sales Manager with extensive experience in HNWI and luxury corporate relations. Proven track record in managing premium portfolios under Pernod Ricard (Chivas Regal, Martell, Absolut, Jameson) and consistently exceeding sales targets. Trusted partner for elite brands including Chanel Thailand, BMW Thailand, MINI Cooper, Reignwood Park, and AIA, etc. specializing in executing bespoke private events and curated beverage experiences.
- Expanded premium beverage portfolios under Pernod Ricard Thailand such as (Chivas, Martell, Absolut, Jameson), consistently exceeding monthly volume and revenue targets.
- Bespoke Client Relations: Managed high-value relationships with key venue owners, distributors, HNWIs, and top-tier corporate clients including Chanel, BMW, MINI, Reignwood Park, and AIA
- Event Curation & Execution: Concepted and executed exclusive private events, designing tailored beverage themes and premium cocktail menus based on client requirements.
- Premium Beverage Advisory (Pernod Ricard Portfolio)
Account Manager (Gourmet Primo Co., Ltd) - Qatar Airways - Bangkok, THAILAND
- Ensure all contact detail of airlines customers are up-to-date at all times
- Coordinate with all functions in order to get the assigned tasks and specified requirements done on time in order to create trust and respect to customers, colleague, and others including united and cooperation to work as one team.
- Determines customer requirements by maintaining daily correspond to all requirements and /or instructions received from the key airlines account within the proper timeline.
- Ensure the customer complaints, comments or complements respond in proper procedure within standard time frame.
- Follow up the result of customer satisfaction on our correspondence action responding.
- Coordinate with all function to ensure the corrective and preventive action taken according to the development policy / procedures.
- Conduct the cost and price analysis as part of pricing process and ensure having optimum benefits by strictly following the company's pricing policy.
- Update revenue status in term of gaining of losing in changing of customer requirement and menu specification.
- Ensure having the correctness of all related inputs including costs, prices, loading scales, etc, to be keyed into the intelligent system (Navision)
- Minimize the incorrectness and ensure having the correctness of all invoices billing to customer.
- Prepare sales monthly report such as loading factor, revenue, and general information of each assigned airlines.
- Support Sales & Marketing manager – Airlines Service; by create schedule plan, ensure all customer service activities support and strengthen the strategic objectives, and evaluate the customer service activities for new customer acquisition.
Lounge Supervisor (Gourmet Primo Co., Ltd) - Emirates Airline - Suvarnabhumi Airport THAILAND
- Ensure Premiums passengers are provided with the highest level of customer service at all times.
- Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
- Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations. So that service standards are met and maintained.
- Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes.
- Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight.
- Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.
- Undertake various administrative functions and other duties as directed from time to time by the Emirates Lounge Supervisor, Airport Services Manager and other members of the station management group.
Duty Free Representative - King Power - Suvarnabhumi Airport THAILAND
- Greeted customer in timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned salesarea.
- Prioritized helping customers over completing other routine tasks in thestore.
- Built relationships with customers to increase likelihood of repeat business.
Internship at RAIS as Public Relations, Marketing and Human resources - Advent International School - Ramkhamhaeng, Bangkok, THAILAND
