Apivit Chainiphat

I'm highly interested in the Manager position and believe my experience in team leadership, talent development, and operational management aligns well with your requirements. I am confident that my strengths in strategic planning, communication, and cross-functional collaboration will enable me to drive team success and contribute effectively to your organization.

Team Management and Quality Assurance - TRANSCOSMOS (Thailand) - Thailand

(2022-09)

• Manage a customer service project, consistently achieving 4–5 star customer satisfaction ratings.
• Plan and manage daily work schedules and shifts for a team of 10–12 members across 3 different working hours to ensure appropriate staffing and smooth operations.
• Oversee and direct daily operational activities.
• Monitor daily team performance in terms of quality and efficiency, and report key performance metrics.
• Make decisions to solve problems on the job site when problems arise.
• Prepare weekly team performance reports using Excel to track and analyze key performance metrics.
• Coaching and giving feedback to moderators in the team to develop and improve the team's work to achieve the KPIs.

Team Leader - OK INFINITY LTD.PART.

(2017-09 - 2022-09)

• Write and publish Instant Articles on Facebook, achieving 500K to over 1 million clicks and driving strong audience engagement.
• Verify the team members' content written, images, Facebook terms and policies.
• Develop promotional ideas and design marketing materials, such as sales posters, to promote products and drive sales.
• Manage and maintain Facebook page and LINE channels to support sales and customer engagement.

Content creator / Video editor - OK INFINITY LTD.PART.

(2017-09 - 2022-09)

Bachelor's Degree of Art, Media and Technology - Modern Management and Technology - Chiang Mai University (2012 - 2015)