Saittavut Polumpong

Provided customer support through various platforms. Handled in-game issues, and enforced game rules. Conducted QA testing, identified bugs, and reported.

GAME MASTER/QA Tester/Localization; GAME PLANNER/TEAM LEADER/PM. Assist. at GODLIKE GAMES Co.,LTD. (2018-09 – 2021-01)

• Provided customer support through various platforms.
• Handled in-game issues, and enforced game rules.
• Conducted QA testing, identified bugs, and reported.
• Localized in-game content, patch notes, and promotional materials into Thai,
• Collaborated with cross-functional teams to ensure smooth game operation.
• Participated in live events, monitored and community engagement activities.
• Analyze, Planned and proposed in-game events, monetization strategies, and content roadmaps.
• Coordinated with internal teams and external developers to ensure smooth game updates and live operations.
• Delegated responsibilities, and tracked progress of milestones and deadlines.
• Assisted the Project Manager in scheduling, reporting, and maintaining communication between stakeholders and development teams.

Project Coordinator at 1 MOBY CO.,LTD (2021-02 – 2021-05)

• Coordinated between company and partners to ensure project timelines.
• Assisted in tracking project progress.
• Prepared project documentation, meeting notes, and weekly status reports for Product Owner.
• Supported the Dev. Lead to resolving issues, and maintaining effective communication.
• Ensured project tasks were aligned with client requirements and company objectives.

Game Ops / Lead Thai team at INDOFUN GAMES (2021-05 – 2022-10)

• Recruit and led the Thai operations team in managing game services, including event planning, player support, and content localization.
• Acted as the main liaison between the Thai team, China HQ and Indonesian HQ, ensuring clear communication and alignment on project goals.
• Oversaw in-game events, promotions, and patch deployments tailored to the Thai community
• Monitored KPIs and player feedback to improve user retention.
• Coordinated translation workflows, Voice Over, QA, and community engagement across Thai platforms.
• Identified operational issues and proposed report with solutions to improve operation in Thai region.

Senior Game Leader at PLAYPARK Co. LTD. (2022-11 – 2023-11)

• Led end-to-end planning and execution of game content, events, and monetization strategies.
• Plan with cross-functional teams including operations, marketing, QA, and Customer service.
• Acted as a liaison between the HQ and other SEA branches (e.g., Singapore, Philippines, Indonesia and Vietnam), aligning regional strategies and coordinating joint initiatives.
• Developed long-term content roadmaps and collaborated closely with Developers.
• Analyzed player behavior, sales data, and in-game performance metrics to optimize engagement and revenue.
• Created detailed proposals, and performance reports for internal stakeholders.
• Mentored junior planners and coordinated team workflow to meet project timelines and KPIs.

Dungeon Master / Game Facilitator; Store Manager / Lead DM / Operations Coordinator at SoFun Club (2022-10 – 2025-12)

• Hosted and facilitated live action narrative-games (e.g., mystery roleplay, social deductions) for groups of 6–12 customers.
• Acted as storyteller, rule enforcer, and atmosphere builder to ensure immersive and engaging player experiences.
• Adapted game flow in real-time based on player decisions and time constraints while maintaining storyline integrity.
• Briefed players, explained rules, and moderated game sessions.
• Collected player feedback and provided insights to improve future scenarios and session structure.
• Supported team and Store in developing game content, character arcs, and interactive plotlines.
• Managed daily store operations, including staff scheduling, customer service, and venue readiness.
• Served as Lead Dungeon Master, facilitating sessions and ensuring consistent, high-quality player experiences.
• Supervised and trained new DMs, providing ongoing coaching, feedback, and performance evaluations.
• Acted as key liaison with the business owner, communicating operational needs, team updates, and strategic recommendations.
• Developed and enforced service standards and protocols, including internal documentation (manuals, session scripts, DM guidelines).
• Defined services direction and quality benchmarks to maintain customer satisfaction.

Product Manager at NYSSA GAMES (2024-06 – 2025-04)

• Led product roadmap planning and execution, aligning with feature development with company vision and user needs.
• Built and maintain cross-functional teams relationship.
• Recruitment, mentorship, and performance management.
• Acted as a central problem-solver, supporting interdepartmental collaboration and ensuring smooth workflows across all teams.
• Collaborated closely with the Business Development team to identify new product opportunities and relationship with developers.
• Supported HR, COO, CEO and BOD in establishing core operational standards, workflow systems, and internal documentation to shape the startup’s working culture.
• Conducted market research and competitor analysis with MKT to inform product strategy and prioritize features.
• Defined key product KPIs and delivered regular performance reports and strategic recommendations to stakeholders.

Senoir Game Planner at EXP UP COMPANY LIMITED (2026-01 – Present)

• Led end-to-end planning and execution of game content, events, and monetization strategies.
• Plan with cross-functional teams including operations, marketing, QA, and Customer service.
• Analyzed player behavior, sales data, and in-game performance metrics to optimize engagement and revenue.
• Created detailed proposals, and performance reports for internal stakeholders.
• Mentored junior staffs and coordinated team workflow to meet project timelines and KPIs.