C K

Account Manager with 12+ years of experience in B2B account management, IT solutions, CRM, and client retention across technology, telecommunications, and financial services. Proven track record in managing enterprise accounts, driving revenue growth through upselling and cross-selling, and delivering MarTech and IT solutions aligned with client business objectives. Currently specializing in Local SEO and AI-powered search, supporting multi-location businesses across Southeast Asia.

Skilled in contract negotiation, stakeholder management, QBR delivery, and IT project management. Experienced in deploying Microsoft Power Platform solutions in Thailand's automotive sector.

Local SEO & AI Search Account Manager - DigiFuture Company Limited

(2026)

MarTech / B2B SaaS / IT Solutions

• Manage a portfolio of enterprise accounts as the primary point of contact, driving platform adoption, client retention, and net revenue retention (NRR).
• Consult clients on Local SEO and AI-powered search strategies across Google Business Profile to improve search visibility, foot traffic, and customer acquisition.
• Deliver client onboarding, solution selling sessions, and quarterly business reviews (QBRs) with data-driven performance insights and ROI analysis.
• Monitor key account metrics-impressions, clicks, keyword rankings, NPS, and review performance-proactively identifying upsell and cross-sell opportunities.
• Collaborate with product, technical support, and marketing teams to ensure on-time delivery of IT and MarTech solutions aligned with client KPIs.

Senior Account Executive - CRM - Choco Card Enterprise Company Limited

(2025 - 2025)

CRM / IT Platform

• Managed enterprise CRM accounts, driving contract renewals and revenue growth through upselling and cross-selling of IT-based CRM solutions.
• Built and maintained relationships with C-level stakeholders and key decision-makers, acting as a strategic advisor throughout the client lifecycle.
• Designed and delivered tailored CRM solutions aligned with client business goals, KPIs, and technical requirements.
• Coordinated with cross-functional teams (developers, IT support, marketing, sales) to ensure on-time, on-scope project delivery.

Senior Account Executive & IT Project Manager - Ragnar Corporation Company Limited

(2023 - 2025)

IT Security / Enterprise Solutions

• Managed and delivered a Security Platform IT project on schedule using Microsoft Power Platform, meeting all client cybersecurity and compliance requirements.
• Achieved full contract renewal with enterprise key accounts including Toyota Motor Asia (Thailand) through strategic account planning and stakeholder management.
• Led contract negotiations, scope definition, and SLA management to drive revenue targets and ensure client satisfaction.
• Collaborated with technical teams and vendors to deliver end-to-end IT solutions aligned with client infrastructure and business objectives.

Senior Sales & Assistant Officer - Advanced Info Service Public Company Limited (AIS)

(2015 - 2023)

Telecommunications / IT Services

• Managed 100+ high-value enterprise accounts monthly, promoting IT service packages and driving significant increases in service adoption.
• Maintained a high same-day issue resolution rate through systematic follow-up and cross-functional coordination with technical support teams.
• Analyzed customer needs and pain points to recommend tailored IT and telecom solutions, improving overall client satisfaction and retention.

Customer Service Officer - Bangkok Bank Public Company Limited

(2012 - 2014)

Financial Services

• Processed financial transactions and managed accounts with high accuracy, consistently meeting compliance and service-level benchmarks.
• Exceeded monthly sales targets through proactive promotion of banking products, improving customer acquisition and retention.

Bachelor of Business Administration (BBA) - General Management - Saint John University, Bangkok (2008 - 2011)