Chonthicha Rachiwong

With three years of experience in the freight forwarding industry, I have supported international sales operations through quotation management, CRM administration, and cross-functional coordination. Experienced in working with global stakeholders across Asia and Europe to ensure accurate, timely, and efficient operational support. Detail-oriented, adaptable, and eager to continue growing within the logistics and freight forwarding industry.

Senior Officer – (Official Title: Senior Address Management) - Leschaco Service Ltd.

(2024-04 - 2026-07)

Transitioned from Address Management to a full-time Sales Support role through an internal assignment in December 2024. Thereafter, my responsibilities were fully focused on Sales Support while my official job title remained unchanged.

• Prepared and managed sea freight quotations (FCL/LCL) by coordinating pricing information with Sales and overseas offices.
• Coordinated with Sales teams, overseas offices, and internal stakeholders to ensure timely and accurate quotation processing.
• Supported the Sales team by creating Spot, Tender, and Rate Sheet opportunities in Salesforce.
• Maintained customer and sales data in Salesforce CRM, ensuring data accuracy and completeness.
• Supported account maintenance, mass updates, and data clean-up activities.
• Performed basic Salesforce administration and coordinated with system administrators when required.
• Supported onboarding and training of new team members, contributing to knowledge sharing and team productivity.
• Monitored team KPIs and workflow performance, providing recommendations to improve service quality and operational efficiency.

Officer, Operations Service Center – Address Management - Leschaco Service Ltd.

(2023-07 - 2024-03)

• Managed end-to-end address management processes, including data validation, formatting, compliance checks, and updates in ABS, with data integration into SAP, Salesforce and TMFF.
• Supported operational processes and resolved system-related issues in collaboration with internal teams.
• Monitored and maintained data integrity through regular audits, reporting, and tracking of system changes.
• Collaborated with global teams and supported additional administrative and operational tasks as needed.
• Coordinated with Leschaco entities worldwide regarding address creation and amendments.

Internship - Straumann Group (Thailand) Co., Ltd.

(2022-04 - 2022-06)

• Supported warehouse operations by managing picking, packing, returns processing.
• Assisted with monthly inventory counts and maintained accurate inventory records.

Bachelor of Business Administration - Logistics Management - Kasetsart University Sriracha Campus (2019 - 2023)

Mini English Program - Mukdahan School (2013 - 2018)