Darin Phimdo

Customer Service and Operations Specialist with 4 years in the airline industry. Experienced in passenger service, flight coordination, handling flight disruptions, and working with different teams and airlines. Looking to bring this experience to a new role where I can take on greater responsibilities, contribute to daily operations, and continue developing professionally.

Guest Service Assistant at AirAsia Aviation Public Company Limited (2023-10 to Present)

• Provide passenger service support, including check-in, boarding, and travel documents.
• Coordinate daily flight activities to support smooth and on-time departures.
• Coordinate task assignments with team members based on each flight's needs.
• Handle flight disruptions and connecting passenger cases by working with internal teams and other airlines.
• Support and train new team members on work procedures and customer service.
• Prepare daily reports and maintain accurate records.

Customer Service Agent for Thai Airways at Pattaya Aviation Company Limited (2022-08 to 2023-09)

• Supported passenger service and daily flight operations, including check-in and boarding.
• Coordinated with different teams to keep flight operations running smoothly and on schedule.
• Handled customer concerns and operational issues in a fast-paced environment.
• Prepared daily reports and maintained accurate operational records.

Administrative Intern at Si Chomphu Subdistrict Municipality (2019-05 to 2019-10)

• Supported daily administrative work, document preparation, and record keeping.
• Coordinated with local residents and staff on general administrative matters.
• Organized documents and maintained filing systems.
• Supported local events and activities.

Bachelor of Business Administration in Tourism and Hospitality Management – Rajamangala University of Technology Isan (2020 – 2022)

High Vocational Certificate in Business Computer – Chumphae Technical College (2018 – 2020)