นนทกานต์ สูงดี

Dedicated professional with over 3 years of experience in Operational Safety and Aviation Security Standards. Proven track record at BTS SkyTrain with a 'Best Performance Certificate' and a zero-complaint record. Experienced in conducting safety audits, emergency response, and personnel training under global standards (Apple Thailand). Committed to maintaining the highest security protocols and operational excellence at AOTGA.

Store Trainer at Comseven Public Company Limited, Thailand (2026-02 – Present)

Store Trainer responsible for staff performance monitoring, audits, and implementation of global operational frameworks.

• Standard Compliance: Monitored and evaluated staff performance to ensure 100% alignment with operational and quality standards.
• Audit & Reporting: Conducted regular store audits to maintain service excellence and technical proficiency.
• Strategic Collaboration: Partnered with Apple Thailand to implement global operational frameworks and specialized curriculums.

Station Agent at Bangkok Mass Transit System Public Company Limited, Thailand (2023-04 – 2026-02)

Station Agent at BTS SkyTrain responsible for security and safety oversight, emergency response, and passenger service excellence.

• Security & Safety Oversight: Enforced strict adherence to railway safety protocols, ensuring the security of thousands of daily passengers.
• Emergency Response: Managed on-site incidents and coordinated with security teams during emergencies, utilizing certified First Aid and Firefighting skills.
• Excellence in Service: Awarded 'Best Performance Certificate' for maintaining impeccable safety and Zero Passenger Complaint record over a 3-year tenure

Sales and Service at Advanced Info Service Public company Limited, Thailand (2022-08 – 2023-03)

Sales and Service role focused on security compliance, customer authentication, risk mitigation, and conflict resolution.

• Security Compliance: Strictly adhered to Security Protocols and Data Privacy regulations during all customer transactions and service activations.
• Authentication & Verification: Conducted rigorous identity and document authentication to prevent fraud, ensuring 100% compliance with legal and corporate standards.
• Risk Mitigation: Managed technical troubleshooting with a focus on identifying system risks and maintaining digital integrity for premium users.
• Conflict Resolution: Effectively de-escalated high-pressure situations, maintaining a secure and professional environment while consistently meeting Service Quality (SQ) targets.

B.A. in Animal science – King Mongkut's Institute of Technology Ladkrabang, Bangkok, Thailand (2017 – 2021)

High School in Science and Mathematics – Omnoisophonchanooprathum School, Samut Sakhon, Thailand (2014 – 2016)